January 2024 by billy cunningham
We went to the h.samuels in Basingstoke want to say a Dennis, he was lovely to chat to and the help the we got was amazing.
December 2023 by Tree Cutter
Zero stars if possible no communication, sent ring for new stone September heard nothing December 28th still nothing no apologies I?m wondering if they have lost it do not trust
December 2023 by Kayleigh Davies
I took my ring into store today for a quote on getting a tiny diamond put back in an I was quoted £140-£250! If you add that up that would make my ring £13,000 so that makes no sense as it wasn?t this much and when we brought the ring we didn?t get offered insurance otherwise we would have got it. The woman I spoke with couldn?t care less about my problem. I have had it less than a year and it?s poor that it has done that so fast. I work in a office so not exactly doing much to cause this!
December 2023 by Daniel Lopez
Orphelia is a really knowledgeable and helpful. She was attentive, helpful and fun. Thank you. Great value
December 2023 by Luke Nurse
Roxana was really helpful with choosing a gift and gave great service. Would definitely recommend for Roxanas help.
December 2023 by Caroline Mcguinness
Radhika was so helpful in choosing a special watchReally happy thank you
December 2023 by Trish Edwards
What a great find in Aaron, who helped me try on several (and finally choose) a necklace today. He couldn?t have been kinder or more patient with me while I made up my mind and he was totally focused on ensuring I made the right choice. Thank you Aaron
December 2023 by Sam Popescu Stan
Last week I meet this lovely girl Roxana, she was so kind and adorable when showing me the G shock watches. She started explaining me more about them and other watches too. She was so kind and also offered me to get a premium care that will cover for my watch. I am so pleased with the product and her service was brilliant! Well done Roxana, and always keep smiling!
December 2023 by Sion Davies
I purchased a necklace for my grandads birthday 3 weeks ago if am not wrong. When I first came into the store, Roxana greeted me and my mum nicely . At first we were not sure where to look for them, but Roxana helped us try some on and she kindly helped us to choose the perfect style and length for him as we were not sure if the one we will be buy will be long enough. She came up with the idea to tell me to try them on. H.Samuel is lucky to have such a lovely girl working there, she?s always got her words with her and knows how to make your day better
December 2023 by Steph Anglela
I was looking for a few bracelets in Basingstoke and Emma was absolutely amazing! I had spent more time than I can imagine trying to decide and she was so patient and helpful. Not once did I feel pressured, Emma was very friendly and made me feel so comfortable. Left the store extremely happy with my purchase. Ten out of ten would recommend in a heartbeat.
December 2023 by Tom Jackson
Came unto store today to have a look at some jewelry for the missus! I've got to say how helpful, friendly and knowledge Emma was! Such a credit to your store. After a brief look around I settled on a lovely necklace!Thank you so much for the chat and laughs! Absolutely fantastic!
December 2023 by T. Risa
Rude shop assistant! The female shop assistant kept me waiting for 10 mins. Made me feel ignored & less valuable as a customer. I left the shop without buying anything which I intended.Visited the shop 9.45 am on the 6/12/23. I hope the store manager will see this review and come to a resolution of this kind of behaviour of the their shop assistant.
November 2023 by luke bentley - smith
Today I visited h samuel in Basingstoke, I was looking for necklace, where I met sahar, sahar was very knowledgable about gold and silver, and was very polite and well spoken, and the first necklace I looked at what I thought was nice, but sahar showed me a nicer necklace that was very pretty, and was more expensive than the first one I looked at, but was reduced to same price as first necklace I looked at,thank you sahar nice to meet someone who is very good at her job, was a pleasure to purchase necklace with you, thank you very much. good luck and good health to youKind regardsLuke bentley-smith
November 2023 by Ali Haider
Great service by Miss Orphelia, bought loads of stuff only because of her ? so good for H.Samuel she works there
November 2023 by Denise Browne
I purchased a limited edition watch for my husband at the Basingstoke store. We were served by Dennis who was a very pleasant and polite young man. He?s only been at the store about 4 weeks but you?d think he?d been there years. Very smartly presented too.Definitely an asset to your Basingstoke shop.
