August 2019 by Hannah Lappin
Staff are always waiting within a few paces of the door and willing to help with anything they can.
May 2018 by Chris Smith
Even at busy times there is only one cashier. You feel stressed as a queue builds up behind you if you need to do a long transaction. It is poorly designed and quiet so there is no privacy when you are talking to the cashier. They closed the other branch in Basingstoke and still don't have enough cashiers - it seems like Halifax is not investing in branches any more. Have switched banks to Nationwide which normally has 3+ cashiers available.
December 2017 by Elaine Campbell
So friendly, the staff are very helpful and polite. They have a broad knowledge of all of their products. Would definitely recommend
November 2017 by Chris Rogers
Very helpful staff and very inviting. The only thing preventing a 5th star is the fact that in order to sit and speak to someone you often need to book an appointment. Gone is the ability to just pop in and see someone there and then
November 2017 by Darren Kurn
Waited half an hour to see an adviser only to have to book an appointment a week down the line. Lots of staff on, but most acting as no more than receptionists and not actually able to do anything banking related. Also, halifax don't seem to allow you to withdraw money in change (parking money, £20 worth) without a pre-booked appointment.
October 2017 by Matt Damon
Ask to speak to a a manager and see what happens... 27 years I banked with the Halifax and when I went in on Saturday it was staffed by 'children'... Do I want to discuss my banking details with someone wearing his first pair of trousers, no... Do I want a private room to discuss my personal banking details, with a door that I can close to get some privacy... Yes... I was 15 years old when I opened my Halifax account... and 27 years later I will be closing my banking accounts down because the Halifax chose to treat me like a number, like I didn't matter and without the dignity anyone deserves. They say you are more likely to experience divorce than change banks... but this was an easy decision. Shockingly bad service that doesn't deserve my custom.
September 2017 by Kabir Uddin
great customer service