February 2024 by Karen
This chemist was dire until the arrival of the new pharmacist...now fantastic service. Would highly recommend. Comprehensive and very helpful advice both on medications and conditions
February 2024 by Nina Dinka Ranns
An extremely unpleasant and unhelpful pharmacist. Tried the new self referral system for cystitis and he was almost mocking me when I tried to explain that my condition is a frequent one and I know my symptoms. In one sentence I used the word ?pain? instead of ?burning sensation? and he just latched onto it.
June 2023 by laura stokes
Awful place, phone never answered. Have been in and seen them take the phone off the hook when it rings too much.
June 2023 by Lee Evans
It's advertised as being open until 9pm on a Sunday but actually closed all day
June 2023 by Cindy Stokes
Had used this Pharmacy since we moved to Chineham more than 35 years ago when it was Night Owl. Over the last 2-3years the service deteriorated to such an appalling level that I transferred to Boots at Chineham, who are excellent. The final straw for me was when my husband went to collect my prescription ,which had taken ONE WEEK for them to fill, and was told to come back in a few minutes for it. When he returned the assistant told him I had just been in to collect it !! It turned out that they had given MY prescription to someone else but they didnt know who !!! I phoned the surgery to warn them that someone had my drugs and could be unaware. This was SO dangerous ! Dreadful place. Use it at your peril !!
April 2023 by Dianne Wright
After years of going to this Pharmacy, previously the Night Owl who were excellent, it beggars belief what Chineham are left with now. I?ve now taken the decision to go elsewhere for my prescriptions.The last straw was being told my doctor hadn?t sent prescription over. Personally visited surgery and receptionist raised her eyebrows when I repeated what I was told, heard it all before no doubt, half hour later pharmacy mysteriously found my prescription. The same day they also said they had requested repeat prescription for medication I was picking up for family member but surgery hadn?t sent through. Phoned that surgery and they said Lloyds definitely hadn?t ordered. Not the first time this has happened and over hearing other members of public in the shop, happens on a frequent basis. Also on a few occasions driven over to Chineham to see notice on door that they are closed, without notice.I won?t be going back.
February 2023 by Ella White
As others have commented, prescriptions are never ready and they can never seem to locate on their system. On average, expect to spend around 30 minutes in here. Really poor service for people who rely on daily medications. They also seem unable to work in collaboration with Lloyd's Direct.
February 2023 by Mitch
What a shocking Pharmacy. Had to wait ages for someone to come to the counter, explained that 111 had told me to go there to be seen. I explained a pharmacist had already seen a picture of the issue and advised there was infection. I was told by the woman in the pharmacy that it wasn?t infected and in fact ?healing? from a wound. (I have no knowledge of any wound)Despite fluid coming from the infected area in the last 48 hours.The lady then tried to sell me ?off the shelf? items so I left. Having spoken to a GP following the visit to Lloyds, they confirmed it was infected and I needed antibiotics.
December 2022 by D
I had a vaccination booked in advance. Upon arrival I was greeted and seen promptly by a lovely young lady, who was friendly and professional. (The vaccination she gave me was even painless!) Credit to the pharmacy.
November 2022 by Stmh72
Shocking waiting times, rude staff that lie to your face. An absolutely shambolic chemists, can't even have a prescription ready after waiting seven days. My partner just had to wait 45 mins for severely disabled daughters medicine after being told yesterday to come back after 4, none of it ready after a 7 day wait, shocking. My advice if you value your sanity go elsewhere. Needs shutting down.
November 2022 by George Taylor
Two years in a row I have booked a flu vaccination and both times they have cancelled and not given a reason why. If you can't fulfil appointments, do not let people book them in the first place.
October 2022 by Squaregg
Lloyds Pharmacy used to be very good. Open to 9pm 7 days a week, served very quickly. Now the opening hours have been drastically cut, the waiting times are longer.I have turned up a few times and it has closed early due to not having a pharmacist. I have had to call 111 to get an emergency prescription at another chemist, as my prescriptions are sent there by my gp surgery! Not anymore though, can?t risk them closing unexpectedly!
August 2022 by Dominika Janik
Everytime is something wrong - they ?couldn?t find the prescription?.at least 7-10 times in the past 4 years.I was going back and forwards to find out prescription are there each time. ITS JUST SHOCKING SERVICE from the chemistry that is dealing with life treating medication!
August 2022 by Chris Thorne
Used to be one of the best chemist?s in Basingstoke but when Covid came in 2020, the consistent opening times of 9am-9pm 7 days a week completely changed & now u have no option beyond 7pm in the week, & nothing at all on Sunday. This isnt helped by NHS 111 not being aware of the change in these hours. I should point out that Lloyds pharmacy at this branch are not the only ones who have changed their hours since Covid lockdown restrictions lifted. Every small chemist in Basingstoke (Cohens for example) are now closing earlier & dont operate at weekends, so u have either only got Boots in Newbury or Farnborough, or Tescos (Chineham) & Sainsburys pharmacies in Hatch Warren to rely on during their opening hours which is until 4pm on Sunday.It would appear that the law around having any pharmacy opening late enough in an emergency doesnt apply anymore.
August 2022 by Sandy Forsyth
A lottery on whether they will have your prescription ready, or lately be open. Staff turnover would appear to be a ke factor in level of service
