September 2021 by Cameron
Took an hr max to open my account with Metro, good service
August 2021 by Trev5
10th August 2021: Was thinking of opening a Metro account here, but hearing today that they will shut down a business account with 60 days notice, of an expanding regulated business with out explanation is unbelievable....\\nI'll take my money else where thanks:
April 2021 by Terri Smith
Their staff were aggressive and impolite, almost to the point of being rude? So much for the customer is always right...
October 2020 by Scott Oliver
Best service I have ever had with a bank, glad I opened an account here. The assistant manager James was particularly helpful.
October 2020 by Grant Turness
Great service every time I visit this branch. Love the lollipops too!
September 2019 by Alex Khapung
Itâ??s just amazing, their services to the customer and anyone who visits there.
September 2019 by Prakash Deep Rai
It was absolutely amazing experience. Now I know why is it flourishing while other banks are closing their branches. It is probably the friendliest bank you can find,at least here at Basingstoke. Why? Ok, let me explain.
July 2019 by Teejay Pavitt
The friendliest bank around. Plenty of lovely, helpful staff, fantastic opening hours, and very competitive rates. Thoroughly recommend.
April 2019 by Nitin Patil
Fantastic service always
November 2018 by Jamie Tibbitts
Great service (if anything it was a bit over friendly) but canâ??t fault Metro bank so far. Walked out with a card and new account on the same day.
August 2018 by Paul Youngs
Amazing customer service with humans not robots. Incredible to see in this day and age where most other banks are, if not closing their doors, replacing humans with slow, out dated infuriating machines.
If you think customer service is bad here, I suggest you go visit Barclays at top of town!!!
February 2018 by Mark Irons
Phoned up to try to sort out some problem with my account and after a while the lady I spoke to put the phone down on me !
Not a very good start to a new bank !
November 2017 by Craig Millan
45 minutes and counting Iâ??ve been made to wait to see a member of staff. The people are nice but they are chronically short staffed
September 2017 by Mark Sadler
Went in on a Friday evening at 6:30 to see about opening an account as it had been recommended to us. Two customers in the place (including us) and 5 staff. Were told it would be an hour and half wait until we could be seen. There is no point in being open until 8 if your customers won't be seen until after closing time. Customer lost.
April 2017 by Judy Munday
The worst it could possibly be. I have never used the cash machine previously. The machine accepted my card told me to take my cash but did not dispense it. I went straight into the bank to be told that sometimes that happens and there was nothing they could do until Tuesday 2nd May. The Manager relayed this to an assistant whilst I was standing in the bank. I am a pensioner £20 is a lot to me. My advice beware using this banks cash machines.
