Mobile Phones & Accessories in Basingstoke, Hampshire

“Many thanks to Jane from Vodafone Basingstoke store who helped out with the issue my elderly father had got himself into when purchasing a new phone. She helped with the return and refund process ensuring it all went very smoothly. An example to other vendors who customer service is somewhat questionable when it comes to the elderly.”

“I went in this store because I was having issues with my old provider and left a happy customer. Cory who helped me was amazing at his job and knew the answer to all my questions (there were a lot!). He gave me some great offers and made me feel welcome from the start. I didn't have to wait around, Cory saw me and instantly asked if there was anything he could do to help. Not only was his service great, I now have a better deal. Couldn't fault him. Will be coming back to see him if i need anything further!”

“Phenomenal customer service received here yesterday, Store Manager Nik went above and beyond. I first arrived in a heightened state of emotion and agitation, after having a bad experience at a different branch. Despite initially not being an easy customer to deal with, I was calmly invited to sit down and have a chat with Nik, to find out what had happened and what assistance I needed. He was able to defuse the situation and turn my whole experience around. He met me with kindness, patience and understanding and assisted me with a sim-swap, and also setting up a new phone at an incredible price, after my original phone was stolen. He also gave me confirmation and peace of mind that my old phone was successfully blacklisted and unusable to whoever had stolen it. I entered this store ready to end my contract with Three after 8 years of loyalty and find myself a new provider, however Nik has completely changed my experience and I will be returning to the Basingstoke branch in future.”

“Bought a phone here for my son at Christmas time, the service here is absolutely amazing. They were really helpful and was explaining to my son the issues with his old phone. Phones condition was absolutely impeccable. Like brand new not a mark on it for a fraction of the price.”