October 2023 by Titilayo Arogundade
Next sells quality and durable products, they are quite affordable.
November 2022 by Nitin Wadhwa
Staff is rude, need to learn some customer handling etiquette. I asked about fitting room and their reaction is very inappropriate by saying you can't use Fitting room
October 2022 by Dawn varty
Just received order 3 days late when I paid for next day delivery. No refund offered. On opening order item was inside out with no labels attached with white markings on item.Seems to me that NEXT no longer cares about their customer?s. Item received was such poor quality I put it in the bin, no point in returning as I would never receive a refund or credit.
October 2022 by Sean Queenan
The assistant manager Anna spoke to my wife with such a rude manner. We have an account with Next and spend alot of money with them. We were returning a suit that didn't fit and required assistance with ordering the new one due to the app not working properly. Really unacceptable level of customer service, she also did this infront of what looked to be trainee staff. Appalling. Considering clearing account and not using them again.
January 2022 by sue evans
went to store for a pick up told item was delivered to wrong store, no answer as to what store or when it would turn up. staff not helpful, manager non existent, store lay out abysmal, no sizes in so much of their stock on the floor which was the reason we had to order it in, prices shocking and many of the clothes old fashioned and dated. Maybe if Next worried a little bit less about their sale which is live earlier than usual they would be able to fulfil the orders they are supposed to, so long story short if you want your size in Basingstoke dont bother go to another store, dont bother ordering in as they cant seem to fulfil the orders....i really hope they now finally get shut down as their customers flee in droves.....this store was totally empty today unlike many of the other stores that i had to fight my way through and if you are an employee look for another job as i imagine you will need one soon when next becomes no more
January 2022 by Lynsey Popham
I went in to get another tee-shirt and I asked a lady who was working on the shop floor for some help locating the item I wished to purchase. I even had the item on to show her. She said that they didn't sell the item eventhough the item clearly says Next on the label. She was just not interested in helping me and she even walked off in the middle of my sentence! To say I was unimpressed was an understatement. Please sort out your customer service Next Basingstoke.
January 2022 by Alan Richardson
I am too old for the clothes they sell by about 50 years. Every thing was skinny fit or slim fit. They used to sell clothes for a range of age groups.
September 2021 by Lisa Cruickshank
was hoping to buy a pair of trousers, couldn't find them in store, spoke to an assistant, she explained they were sold out, so drove to Next in Camberley, only to see the store check for Basingstoke does have them!!!! is it a case of too much effort to help !!! really should me no stars -rally bad customer service -couldnt be bothered to help
September 2021 by Jon C
Clothes look amazing though some garments do shrink after a few washes. Stores can be a little cramped at times. Everything else really good.
August 2021 by M Lucas
Wasn't too busy and had a good look around at the sale items.
July 2021 by Sarah Yarney
Good range of clothing. Found what I needed. Felt safe
July 2021 by Jeanine Hirschl
I love Next clothing and homewares. Highly recommended
July 2021 by ValidFrequency3
Very nice and the staff are very helpful! Definitely recommend ??
July 2021 by kelly higgs
Absolutely love this branch the staff are so professional and helpful..highly recommend
July 2021 by Hard Mode
Bit weird figuring out the path for social distancing so everyone ended up milling around in entrances. Great items and service!