December 2023 by Sophie Patterson-Butcher
We visited the Basingstoke patisserie Valerie on a busy weekend morning, we did have a little wait for our food, but the staff were lovely, the food was worth the wait and our little girl loved her babyccino so all in all,very happy! We will visit again!! Thank you! ??
December 2023 by Robert Whitford
Terrible waited over 45 mins to get served came out with 3 wrong orders not ours we counted 20 people sat down and left after cos they weren't getting served or they waited to long for there food never again told the manger about our experience and was told we understand. The food was small very expensive not worth the hassle worse chain we ever been too
December 2023 by Tony Reeves
Reasonably quick service, order via app or with staff, cakes and pastries good but brunch menu a little dull. Sweet potato skillet was just bland, poached eggs on avocado much
December 2023 by Ugur
Big thanks to the Greek manager! We've been here before and didn't have the best experience, but the new staff has truly turned things around. Appreciate the warm hospitality and excellent service!
December 2023 by David Clarke
Ordered a Tuna and Mayo bagette and received a sparcely covered roll with a salad that was not fresh and had limp leaves and brown edges.On paying i spoke to a gentleman who said he was the manager.I pointed out the above and showed him the sandwich ,upon which he said know body else has complained and seemed quite upset that I was not happy. He also said he would mention to head office.No appology or reduction or refund ...Contacted head office awaiting reply ...lets see what my instagram follows think!!!
December 2023 by Gordon Young
We had a GroupOn voucher for an afternoon tea at Patisserie Valerie, so went to the Basingstoke branch on 16 November.First impression was a very friendly welcome and it was very spacious, which was important to us as my wife is in a wheelchair.The staff were happy to provide a cup of warm frothy milk with the one-shot coffee on the side so that my wife could make a weak latte. I had a pot of tea, which was a good size and gave enough for 3 cups.The afternoon tea was a festive one - mince pies and cakes decorated with ivy and gingerbread people were included. There was a great selection of sandwiches (all very fresh and nice soft bread) and cakes as well as warm scones, jam and cream.There was so much that neither of us could finish and the staff were very happy to supply a takeaway box so we could enjoy the cakes later at home.All in all it was a lovely experience and one we both enjoyed.Huge thanks to all the staff.Wheelchair accessibility: Excellent accessibility - no steps at the entrance and plenty of space inside to manoeuvre a wheelchair.
December 2023 by Deedee
Bought an afternoon tea experience with Groupon.Upon entering, the waitress was swift to scan our voucher. She then asked if we had any allergies or were vegan, then took our drinks order.All this was BEFORE we sat down. So why did it take 40 mins to get our platter, I asked why it was taking so long as we were pushed for time (parking), and we were told the chef was making them. However, when the scarcely filled tier arrived, half the sandwiches were crusty, just how sandwiches get when left out for too long, and the cakes looked so small and sad. The restaurant was not busy, so I am baffled to why the 40 min wait?No staff came to see how we were getting on or to ask if we wanted more drinks. It's definitely not worth the cost, even with a groupon voucher.They used to be really great, normally enough food to then have to have some to go. However, this time, the offerings were sparce. Did they run out of sandwiches and tiny cakes? I read other reviews where others said they had great selections, I wish I had taken a photo. Disappointed ?
December 2023 by Hugh Jones
What is it with British service establishments nowadays? The service was slow and indifferent, the food when it finally arrived was barely warm and the staff were just sullen, borderline rude.To cap it all I got stuck in the bathroom to be told after that they knew the lock mechanism was broken but couldn't be bothered to put a temporary sign up.One more nail in the British shopping experience coffin ??????
December 2023 by Phil the Lonely Goat
This is not a fast food place. If you visit you need patience as the lovely staff are very attentive and they will not rush. The menu choices are excellent and the quality is very good. It?s not cheap
October 2023 by Lee
Been to this coffee shop a few times and always been good except the last time?ordered 2 cappuccino which came out Luke warm sent them back for fresh ones but not much warmer ! At the same time ordered 2 x Sandwiches, we waited 30 mins for our food order nothing came, the shop was empty bar 1 table of approx 5 people, nobody came and apologized for delay, I got up and approached the cashier and asked politely could I pay for 2 coffees ! She did say had we had our food I said no 30 minutes was too long to wait, I wasn?t rude or disrespectful in any way, no apology was offered !! Very poor service and very poor customer service !How can 2 sandwiches take more than 30 minutes ??
October 2023 by Jennifer Thomas
I was apprehensive after reading some reviews...but we had a delicious Afternoon Tea for 2. Good range of sandwiches, light and fluffy cakes, warm scones. The staff were very attentive and efficient. Light, airy space.
September 2023 by Mafalda Marques
It doesn?t have to much flavour in the end they all tastes the same. Very expensive when you can get pretty much the same amount on Morrison by half costs and they are much better.
September 2023 by Lisa Couzens
Unfortunately we had a bad experience. We waited a long time to be served and when the cakes did eventually come they were very dry and disappointing. Our drinks never came so we cancelled the rest of our order and left. They seemed extremely understaffed. I wouldn?t recommend and won?t be returning.
August 2023 by Lynne Slater
We were let down by Winchester Patisserie Valerie who were not doing afternoon teas and were quite unhelpful. We phoned Basingstoke before we left and Chris answered, he was so friendly and helpful. When we arrived he ensured we were very well looked after. The afternoon tea was lovely. Excellent service in Basingstoke, highly recommended.
August 2023 by Ben Flanagan
DO NOT EAT HERE!!! Confronted and blamed me for wrong order when the waitress took our order. Used end crust for one of the slices on the kids toastie. Didn't see the rest of the food because I told them not to bother. Manager told us a little wait, 45 minutes later I had to cancel the order to go back to work.
