December 2023 by Michelle Godfrey
Great service throughout my visit from eye test to chosing frames
December 2023 by Tasha Tori
I switched from monthly contacts to daily contacts which should be an easy switch. I have been a month without my lenses and they ordered in the wrong prescription. The staff though friendly are terrible with communicating the correct information as I have been told multiple different details from multiple different people which turned out to be incorrect. I have paid a lot of money to this company and the level of service is atrocious for that amount of money. The only positive is that the staff I spoke to have made as much effort to help me as possible, so there seems to be a critical issue with internal communication in this branch. Would not recommend.
December 2023 by Origami Arts
Staff are friendly.Let you know at the start if the optician is running behind.The eye test was the full eye test that was not rushed and felt at ease and understood everything she said.
December 2023 by chris tickner
Disgusted, been a customer for years, both hearing aid and glasses user, looking to replace hearing aid in the new year and looking through my records noticed i didnt have a copy of my last Audio result ( like to track my hearing results over the years), phoned and asked for a copy to be emailed to me, got a phone call back 4 hours later to say they wanted to charge £29 for it ( 2 minutes work and no consumables, i just needed email copy)..told them they have lost a customer who has spent £1,000's with them over the years.
December 2023 by John Moore
Went to get some new batteries for my hearing aids today. The young man who looked after me could not have been more professional and helpful. He checked the aids, changed some ear pieces and made sure they were functioning correctly. All this with the most polite and friendly manner. What a superb employee who could be bothered.
December 2023 by Tracey Butler
Very rude and unhelpful staff. Dismissive of my needs and seemed very money orientated. Ended up leaving the store and chose my new glasses elsewhere. I have been going here for years but will not be returning
December 2023 by Viv Ballson
Having experienced some unusual headaches, I needed reassurances.The examination and advice I received was efficient and kind. And diagnosis was good.
December 2023 by Steve
As always, fantastic service from start to finish. I cannot recommend Specsavsrs highly enough, top rate service and the best opticians by a country mile.
December 2023 by Stewart Heath-Edwards
Very professional and happy with spectacles. Cases, however, cheap and nasty when compared to ones I had previously.
November 2023 by Omotola Idowu
It was a good environment with courteous staff and dedicated team to support your opinions and choice
November 2023 by LiviRose14
I had a really nice lady do my eye test and she was really reassuring and kind and professional and gave really good advice so thank you so much really recommend
November 2023 by minime2282 Andy
My overall experience was excellent when I had my eyes tested. I was shown to each person in turn who acted professionally and explained what tests they were doing. It was overall a well organised process and was completed in around half an hour. I collected my glasses just over a week later. I am happy to recommend Specsavers Opticians and Audiologists.
November 2023 by Terri Tedman
Totally satisfied with the service from beginning and to when I received my glasses. Every member of staff very helpful and competent.
October 2023 by Steve Rodgers
I visited for ear wax removal. The procedure is expensive, given that the process takes around 10 minutes. That said, Specsavers ear wax removal is one of the cheapest in Basingstoke. The store is immaculate and well organised. Staff are friendly, efficient, and professional.
October 2023 by Mark Spreadbury
Very friendly and comfortable visit. Highly recommend
