December 2023 by Greg Smith
Quite a nice tidy Starbucks with a good atmosphere. Quite a large coffee shop with a good amount of seating.Staff here are friendly and welcoming and service is pretty quick.Recommend a visit.
December 2023 by Joanne Brook
I have made the change from Costa to Starbucks. I am not a coffee drinker but my family are. Houndmills Starbucks drive through are amazing. Noah is polite, friendly and always smiling. Idris is also the same. They are a well oiled machine at Houndmills Basingstoke Starbucks. I love your soya Chai Latte hot and iced and often get one of each. It's hot which I love and very warming on a very cold morning. The orders are taken, the guys in the background make the drinks and they are delivered to you as soon as they are available. STARBUCKS: YOU SHOULD NOT BE ADDING MORE PRESSURE TO YOUR STAFF BY PUTTING THOSE SCREENS UP THAT TELL THEM THEY ARE NOT DOING THERE JOB FAST ENOUGH. COME DOWN FROM YOUR BIG OFFICES AND SPEND A DAY WITH THE TEAM AND THEN SEE HOW REALITY WORKS!!!!KEEP UP THE GREAT WORK EVERYONE. ? ? ?Parking: Starbucks at Houndmills Basingstoke is very busy first thing in the morning as people want their coffee and then Greggs is opposite Starbucks which is hugely popular with the local tradespeople. Big flat bed lorries and slightly smaller ones lorries tend to take up room. All vans join the parking spaces. Admittedly; they are usually gone as soon as they have been served but it can make it impossible to find a space on some days. I always use the drive through to avoid having to park.
November 2023 by Vinny Samuel
This is a nice Starbucks to have some personal time or to get over with work while just people watching. I come to this one for doing some of my office work which is not possible with kids at home. Nice place, reminds me of the scenario in The States where I was a frequent customer. Food is ok, prices are a bit high compared to other places like Costa but the ambience is what I give 5 star rating. There is a 2 hour free parking so very happy with that. Can?t comment on anything beyond that period as I have never been past that. Bottom line, good place for 2 hours.Parking: Max 2 hoursKid-friendliness: Ok. Not bad.
November 2023 by Paula Gerrard
Absolutely amazing team that work hard and always have a smile on their faces. Really friendly and upbeat even when it's crazy busy! Couldn't ask for a better service ??
November 2023 by Marian Rosca
As I had my first aid training today, I gone in to the Houndmills Starbucks for my lunch break, as I was getting ready to pay, getting my money out, I was told that we don?t accept cash?.like hold on, it?s still legal tender you should accepted, i was very confused and the attitude of the staff was like I done something wrong, I don?t really visit the houndmills one very often, but not a very nice experience.
October 2023 by Karen Waller
Sorry but this was extremely poor service today . 8 staff on but waited 10 mins for my food order , only to be told they don?t have any knives so had to spread butter with a fork ! Also we had our drinks inside yet were given them in a take away mug ( only difference this time we were not charged for a take away cup!) I do not expect to pay your prices and have to slum it .
October 2023 by Michael Marinescu
The shop closes at 21:30 we went at 21:00 lights still on, door unlocked, all staff still inside in uniform, but they refused to take our order and said they were closed.We left angry and really hungry.Poor customer service.
October 2023 by Kunal Hatode
Horrible ! It?s a fish market in there no one knows what they are doing. Plus in the name of making drinks it?s just random and whatever.
October 2023 by Georgia Newman
As like most starbucks, nice atmosphere, comfy seating. Only let down is the 2-hour time limit for parking.
October 2023 by Richard Harrison
Avoid the drive-thru if ANY queue. It will move at glacial pace - 30 minutes to buy two simple coffees and they were wrong.
September 2023 by G C
Only used this place for the 1st time this week and visited on 2 separate occasions. Both times I was served by a lady called Jay, who was very friendly, polite and just took pride in her job and actually made me feel valued as a customer, so next time I am in area, definitely be
September 2023 by Frank Wilson
My first and last visit to a Starbucks. I ordered a iced blonde latte. It was only three quarters full and most of that was ice cubes. Very little coffee to drink.
August 2023 by Kim Blazer
A bit lacking in atmosphere, but the drinks were good and fast service!
August 2023 by Blake West
Every time I have come here. The team are nothing but stunning. Really enthusiastic, bubbly energetic young ladies that clearly love people, which is so crucial for the customer facing industries. Epic! Iconic! Be proud ladies. Major slay!
July 2023 by yankeedoodleinUK
I went out on my lunch break and on my way back I was sweating real bad. It was 32C out to be fair. Decided to stop at Starbucks for a cold drink. I told the nice lady my name and my order. I then waited for my drink at the collection counter. I asked for a caramel frappuccino and I did not get that. I got a vanilla bean drink with only caramel on the top. No coffee and no caramel blended in the drink. She also put my name down as Emma even though my name starts with an L. I'm not sure how she got my name completely wrong. Did not feel like saying anything as I was pressed for time.
