March 2024 by Karen
Great shop. Helpful friendly staff. Lots of variety at prices to suit every pocket. Good jewellery repair/modification service
March 2024 by Jack Mason
Very professional Explained everything and a breakdown of prices if you sold to them, and if they didn't want it, they said why.We'll go back.Very friendly
February 2024 by David and Sophie
One of the most helpful stores we have every visited. No rush, no hurry just pure helpful customer service and advice. I am not even based locally but would rush back there in a heartbeat. Thank you!
August 2023 by Paul Passmore
A very friendly helpful shop and very reasonably priced. Fixed several things for us now
July 2023 by Steve Peach
Wanted to suppprt a local business so took my sons silver bracelet to get fixed after the clasp broke. They attached a clasp but not the secondary ring on the other end of the bracelet to connect so basically it only clasps onto a link. We asked in the shop after collecting the expensive repaired item to be told this is all they can do and its fixed as it is. Basically dismissed us. Not impressed and won't be coming back.
June 2023 by Dr Shahid Malik
We went to visit Stone Jewellery to get 2 rings repaired. The person at the counter (forgot to take his name, stout, white-haired bespectacled gentleman) very honestly told us what they would attempt to do, the risks involved and suggested we try a few things at home first.The free and honest advice was much appreciated. I thought the least I could do was give my feedback.
April 2023 by Natalie Elliott
I really appreciated Alan's help with my trade in of old jewellery that was no longer wanted, which I then traded for a couple of pieces in store. I received good value for my old stuff and wished to buy something that I'd appreciate. Deborah spent ages helping me choose and both were so friendly, knowledgeable and helpful. I ended up with a couple of pieces I absolutely love, (both preloved items). They have a great selection of both pre loved and new items, with lots of original pieces that you won't find in your average high street Jewellers (rings, earrings, necklaces even wedding band/engagement sets). Great service from Alan and Alan and Deborah, thank you very much!
April 2023 by George Zoclof
Visited to get a link taken out of a watch bracelet but was told it wasn?t possible within a minute of entering the store. The person behind the counter seemed more interested in watching a video on their phone than helping.I read online that they had a watch expert with 50 years of experience, hopefully this was not the same person.Ended up going elsewhere in town and it was sorted within 10 minutes with no issues. It?s a real shame as I would?ve loved to support a local business. Perhaps they don?t need customers.
January 2023 by Maureen Hayes
Lovely shop and Alan the owner very pleasant and helpful
August 2022 by R coburn
Joke of a business. Spoke for half an hour on the phone before going. Got there and was told I was a liar!! and what I had been told would be done to my watch was not going to happen and in the name of MR ANTONELI who was a great watch service man and they do knock of omega straps!!!!!! DO NOT BUY FROM HERE. Unless you like dealing with liars...
July 2022 by Matthew Sweet
My wife recently inherited two diamond rings from her grandmother. We were unsure how to best proceed with them, after having been to a handful of jewellers and being non-the-wiser we came to Stone's Fine Jewellery. We came in and the man was so helpful, we explained our position and he advised we keep the nicer ring as it's worth is much more than anywhere would offer. He also offered us an amount for the smaller ring, but said we could probably get a better deal online for this particular ring.Was so refreshing getting this and knowing he was looking out for our best interest. Would highly recommend as a trustworthy Jewellers.
July 2022 by Kia Will
Super friendly and helpful staff. The guy working in the shop was very careful with my broken necklace and managed to repair it!! Very trustworthy and reasonable, I can?t recommend enough!
April 2022 by John Pickering
Not good! Asked them to resize my cherished ring of over 30 years. The add in bit was clearly of a different colour metal. After a short time it broke. Took it back and was told it was my fault as I?d damaged it (which I hadn?t). Put it back to them for repairs which they eventually agreed to do free of cost but a few months later it started to fall apart again. Fearing the end was in sight put it in to someone else who immediately identified the ineptitude of the initial job and repaired the damage done. Five months later the ring is fine. Coupled with this is the graceless guy on the front counter. Will absolutely avoid in future!!!
March 2022 by Suzanne James
So very friendly and helpful! My friend took two rings into the shop that needed repairs - he listened to her story and was able to offer a fair price! Looking forward to getting the rings back!
February 2022 by Charlotte Darrer
I bought a ring from their online shop which they sold as a J, when in reality it is an I. I took it to three different jewellers who all confirmed it is not a J. Stones have refused to have it resized to a J (the size I purchased it as!).
