December 2022 by Jane Verlaque
Brilliant customer care. Would never go anywhere else now
December 2022 by Ray Semmens
Very pleasant and engaging staff, Optician was extremely professional and caring. First class service
November 2022 by Indy Ching
I have a pleasant experience at the shop. The staff are helpful and friendly. The optician provides professional advice and service.
November 2022 by James
Today I experienced excellent customer service and relations.Both Shiraz & Helena took great care and used their experience and excellent social skills, keeping it very professional and engaging at the same time.A very swift and professional eye test along with a very honest glasses purchasing experience. I went away very happy and bought the new transition lenses as well.Thank you both.
November 2022 by Erin Edwards
The two ladies working were amazing, especially the lady who helped me choose my glasses I have very bad health and have cptsd where I am terrified of people and new places, they made me so happy I cried as it was the best experience i have ever had at an opticians. I am getting quite poorly with my physical health and have been very low lately but they managed to make a very poorly sad young lady happy for an hour. Such an amazing experience I would go there in my spare time if I could just to enjoy their company. The lady said she ge uinly loved her job because she could be herself and make people happy. They made me very very happy for the first time in a long while and not only am I excited to have se new glasses, but i am excited just to see them again. I would recommend this place to anyone who struggles with people even of you have children who are scared or people with learning difficulties who struggle in social situations.
November 2022 by David Woods
1st pair of variofocal lenses. The lenses were very poor and unable to walk with them as distance view portion too small and mispositioned, frames supplied bent incorrectly across the top and lopsided?. ?.. replacement pair, lens position remeasured but when supplied had a similar issue to first and lenses didn?t fit into the frames correctly and had been manufactured badly. Waiting on a second replacement pair, which we have asked apart from prescription that the lens measurements match the previous pair this replace. Positive that they are trying to resolve the issues??
November 2022 by Richard Oats
Needed a new set of glasses as a result of an eye test, however, when they arrived did not fit very well and not happy with vision but when I went back to store the staff were brilliant and when they realised they were not right for me they are replacing with a new set of glasses. Excellent customer service and will be back again.
November 2022 by PETE GALE
I was amazed at the examination I received at my annual Eye Test at Vision Express. Over the years my annual test has been at Vision Express. This year the examination was much more thorough, lasted a lot longer. I felt I was well looked after and will certainly recommend Vision Express.
November 2022 by Tony Chan
I have a pleasant experience at the shop. The optician provides professional service and advice. The staff are helpful and friendly.
November 2022 by D
First eye test today and the team put me completely at ease. Both the optician and other staff were professional, took the time to explain everything to me and ensured I was comfortable.
November 2022 by stuart hillman
Very friendly staff who were well trained and all competent. However the glasses on sale were very overpriced when compared against online glasses company?s and competitors.
November 2021 by Colin Johnson
Glasses ordered 1 Apr,gassed arrived at store 18 May due to store not having a manager to reply to the lab to authorize an amendment to the spec.
November 2021 by Garry Ireland
Turned up was seen straight away felt at ease and everything was explained to me would recommend vision express to everyone
November 2021 by Carol Mccullagh
Very friendly and professional and I felt I received the best possible service with everything explained to me.
November 2021 by Sonia Jarvis
Very helpful and kind staff at the Tesco branch. Very limited supply of glasses.
