November 2023 by Cameron Fitzgerald
Never have the novel or book you want especially when it?s something old and not new, always available online and have to pay postage staff arnt very helpful either never use their initiative always look on the computer to find something I had to buy my book on Amazon in the end and had to pay abit more than expected not very satisfied.
October 2023 by Rob Gibbs-Barton
A lovely little cafe. Even though understaffed that day they still provided excellent service.
August 2023 by Kelly F
There is a fabulous selection of books in this store. We were just browsing children's books and found it difficult to find authors as there seemed to be a lack of logical organisation (e.g. some authors were scattered in different places)Unfortunately, this store has had seating removed from it. A few chairs dotted around would be good for those with mobility issues/the disabled, so it is a more accessible facility when browsing with the intention to purchase. Especially as if accompanying a child there is a lot to be looked at and to choose between so standing can be difficult.From previous experience staff are helpful and knowledgeable and it is a good store to find something new to indulge in.
July 2023 by Warrick Mayes
Really helpful and friendly staff.Caffè Nero are upstairs so you can look at some books while enjoying a hot drink or snack.
June 2023 by Ted Mole
Great place - and coffee too!
June 2023 by Tasteful Thickness
Waterstones is a large bookstore that also sells some various curio, this location in particular is very large, with both an upstairs and downstairs. It was very clean and I could hear the staff talking to customers about books, it was a great atmosphere.
June 2023 by ruby
favourite bookstore. books can be a little bit pricy however and have often found them cheaper on amazon but sometimes it's nice to pop in and have a browse
June 2023 by Mike Daymond
Really nice shop. Quality books, great decor
May 2023 by Emma Matthews
Love, love, love the smell of a great bookshop!Wonderful displays and helpful staff.
April 2023 by Nicola Coffin
Great atmosphere in the store. Coffee shop upstairs. Friendly and helpful staff.
February 2023 by Darcie Mathlin
Amazing store, lovely staff, fantastic organization. You can really tell the employees care about the job !
January 2023 by pauline whicker
Always find something good here - it's a bookshop and I love books!
December 2022 by MidnightPicasso
Staff are happy to help and I've not had any issues with collecting books that have been ordered online.It's also great that it has a cafe on the 1st floor but it does get busy especially on the weekends.
December 2022 by Chris Smith
In spite of coping with the Christmas crowds, the staff were friendly and helpful as always.
December 2022 by Mark Mellor
Waterstones Basingstoke - Customer Service at its heart.We ordered on the website and headed in to collect a few books. We met a nice lady whom struggled to find one of the items in all the piles of christmas orders.As she couldn't find the book after searching she offered to drop it out to our home (a 40min round trip), which was far over and above the call of duty.Thankfully it was found shortly after.Thank you to the team at Waterstones Basingstoke.