March 2024 by David Fleming
Staff very helpful and friendly, good selection at reasonable prices
December 2023 by H F
Despite how expensive it can be, I do love what H&M has to offer. HOWEVER - I went in today and stood waiting to be served by one of the two girls stacking the clothing rails nearby. They were clearly more interested in putting out stock than anything as the short-haired blonde girl with glasses told me to use the self serve if I was paying by card (I wasn't sure how to respond to that but did it.) I walked out bleeping as the security tag was still attached, went back to get it sorted only to be told to use the bit on the self-serve. The girl commenting very nonchalantly and I thought, a bit sarcastically, when I said "okay" with: "Cool ?" as if she was actually saying: "yeah, whatever, couldn't care less" then carried on chatting and stocking. As someone the same age who also works in retail I find the "service" in here very lacking, with staff always seeming very unbothered and unwilling to help - I think they'd rather just have a chat with one another to be honest!
October 2023 by Virginie Krafft
Well most of the customer will take the time to leave a review when they had a negative experience. A few days ago, I had an amazing experience at the store in the Swan centre in Eastleigh. I went to see if they had some Halloween costumes for my boys, which they had. Then, at the till, they have their new self check out till. Although it meant to be used by yourself but the lady behind the counter was much more efficient than me. Plus, I didn't have my H&M membership card and being with two young boys, I needed to go out quickly before they make a scene. She very kindly and very quickly find my membership number, check for vouchers and had everything done in less than a few minutes. I pay for my items with some great discount and left the shop very happy. Amazing shopping experience. However, I can't thank her properly as there is no name on the receipt. Anyway, thank you for your time and your help.
July 2023 by Linda Misseldine
I like H&M until l came to pay, it is self service, ok for young ones but not for an old bird like meI was told it was easy to do,not the point l liked to be served,sorry H&M you may be saving money on staff, but put a damper on it for me.
May 2023 by Nathan Coppen
Good sized store with women's and men's clothing on the ground floor and children's and maternity on the second. Usually quite large sake rails in this store much more than in other stores. 90,% of the time it's usually pretty quite also giving you plenty of time and space to browse
April 2023 by Lou The Bookworm
Place was very tidy, and everything seemed in its rightful place. I could only see one member of staff that was on the till.
March 2023 by Sharon Abbott
Always friendly and helpful
March 2023 by Angela Basson
Good well priced clothes
February 2023 by Trevor Poole
Always plenty of stock. Usually friendly staff.
December 2022 by Mack Daddio
I'm pretty sure that H&M stores the world over are exactly the same. It was OK, but nothing to write home about.
December 2022 by Geannette Gibbs
Nice store but not for a curvaceous lady
December 2022 by Paul shann
Always use as we live near whitley
September 2022 by Jack
Great range of clothing for men, woman and kids.
July 2022 by Maria Salnikova
The clothing and service is amazing and they had such a style upgrade aswell.
July 2022 by Lisa Thomas
Small store but I'm always able to find something.
