October 2023 by Louise Diffey
Popped in the other day and had absolutely cracking service from the tall fella with long hair. Exceptional customer service and went above and beyond for me.
June 2023 by Ewelina Ewelina
Absolutely amazing and helpful people. Always trying to find a way to sort out the problem.
April 2023 by Emma
Had a very good experience in the branch today. The staff were very helpful and talked me through the details of what I needed to do. I do hope they don't close this branch, as it makes such a difference to speak to a human and have your questions answered properly.
February 2023 by Steve V
Tried to open an account for my foster child. Staff incredibly poorly trained, one said twice that I'm not on the birth certificate (I'm not the father obviously), said I need to provide explicit proof that I'm allowed to open an account for them. I had a letter from social services saying that we had been sent the birth certificate so we could open the account, but that somehow wasn't acceptable. Went back, another muppet wouldn't accept a specially written letter from social services saying we had the right to open her a bank account because the letter, addressed To Whom It May Concern as it was for the bank, didn't have our address on! Gave up , went elsewhere.
January 2023 by Justin Lees
Easy parking nearby. 60p 30 mins. Staff and machine banking.
October 2022 by Mark Brierley
Extremely helpful and friendly service.
June 2022 by Jeremy Sargent
It's our local HSBC so don't close it. We need local bank branches where people can access real people with face to face problems. For most banks you still have to wait half an hour to reach a call centre that is not even in your own country with people that are working from a script. Your local branch can work outside that script. Besides not everyone is comfortable talking on a phone.
February 2022 by Viktor Marinov
Not open on time!
December 2021 by Sotia Georgiou
Barry (HSBC Eastleigh UK branch) was extremely helpful, friendly and addressed our issue immediately in a very prompt way. I was very happy with his service and he exceeded our expectations! The rest of the branch members were very friendly and polite as well! Thank you for looking after your customers in this way!
August 2021 by David Green
The staff are cheerful and enthusiastic but this is sadly now a "digital branch". In real world terms that means all counter services have been withdrawn, so nothing can be done on the premises that involves cash. As of August 2021 Southampton, Hythe and Park Gate are the closest full service branches and they are expected to remain so.
July 2021 by Slawek Kolton
The slowest service ever ??
July 2021 by ROBERT RICKMAN
Abysmal non service, I sat for one hour waiting for a staff member to phone his head quarters,had to go then as parking expiring, promised a phone call didn't happen, 3 trips to the bank, still no progress, Given a phone number "this will sort out your problems sir" ha, soon as I connected, Iwas cut off. Dismal
July 2021 by Tracey Parker
The bank is closed no letters nothing! Went down to transfer money and can?t. How am I supposed to do this with our internet banking. Tried phoning a number on the door. Hung up after 10 minutes...........
July 2021 by Oliver
Staff friendly and helpful on the one occasion I needed to use the bank.
September 2020 by tom jee
Terrible experience from Alison at Eastleigh. She does not show respect for HSBC customers. She needs to brush up her customer service skills
