December 2023 by David Knott
Shocking service. Need more on the tills, enabling staff to count CASH...than floating around on that stupid tablet. Does anyone actually remember cash anymore. Read your reviews and act on what's said
August 2023 by Lesley Block
Having got the bus to Eastleigh and walked to Lloyds only to find a notice on the door saying CLOSED. Will reopen tomorrow.YOUR WEBSITE WHICH I CHECKED BEFORE I LEFT HOME SAID YOU WOULD BE OPEN TODAY UNTIL 3.30.
August 2023 by Ryan (proodst03)
Waited half an hour and nothing was resolved
August 2023 by darren bunce
Why does my bank not have a direct number to call.. spent 5 mins on the automated service, finally got through then it said sorry we are to busy to take your call.. disgraceful service?
July 2023 by Ryan Porter (proodst03)
Waited half an hour and nothing was resolved
May 2023 by Joanna Drew
Very disappointing experience. The communication has been poor from management. I was very disappointed to be patronised, refused a clear answer, to be refused to be spoken to, for a very quick explanation, unless I went into a room on my own with the male manager (I have suffered abuse so did not feel safe to do so) and be kept waiting by the manager for half an hour, because in his words ?I have other things to do than speak to you?. My son has autism and I was expecting to be back in time to take him to work. I wasn?t because of being kept waiting, and this could have serious consequences for an autistic person. The reason I wanted to speak to him was because he rejected my deed poll with no explanation and I wanted to know what I needed to provide the bank with as the customer assistant didn?t know. The crowning glory was after I refused to go on my own in a room with him, he started to walk away and caught a middle aged, male customer?s eye smiled broadly, shrugged and both started to laugh at me. Both enjoying my upset. The customer assistant in HSBC was able to explain the problem quickly and politely. I?m going to be moving banks as they treat abused women with respect and support.
October 2022 by Blake Christian
Dissapointed its now closed staff were helpful polite shame
July 2021 by Lewis Goodfellow
Should have late afternoon opening at least twice a week and should be open Saturday for working people. Unable to put large cheques in through banking app. Lloyds not thinking of working people. Should do better with their decision to help working people in current circumstances.
July 2021 by Jago Rogers
There is sometimes a queue but that's not their fault and they have very good systems to keep things moving. They are quick to help and once they know what needs doing they are quick with it. Staff are friendly and helpful and show that they are very good at what they do.
August 2019 by Tazz666 Ta
Poor customer service from the cashier, ignorant and not listening to the customer
June 2019 by Black Panther
Poor customer service. Staff don't know what they are doing.
May 2019 by darren marks
There grate and helpful staff
December 2014 by Bruce Mitchell
Wonderful management team who give their all for their customers. Top marks! Thank you!
