January 2024 by Kevin Baguley
We often stay at this Premier Inn while visiting family in the area.Staff are always very polite & helpful, rooms are clean & warm.Meals served at the restaurant next door are always nice with a good choice, young families well catered for too.Easy access from the car park for wheelchairs/pushchairs although this does fill to capacity at peak times.There's a lift to all floors but this was broken on our last visit, & were informed two days before so that provisions could be made if we had difficulty with the stairs.Ideal location if you're on the way to Southampton for a cruise.
December 2023 by Lesley Gunn
The staff... wonderful. Very helpful and can't fault them, the room was exceptionally clean, but they need help there. The lift was broken, the room I stayed in had the plug in the bathroom sink get stuck and the shower wouldn't work. I can't blame the staff onsite for things breaking and people not turning up to fix things, but Premier Inn need to provide better support in these areas to back their onsite teams so they don't spend all their time apologising to customers. The ultimate WiFi (paid for) kept disconnecting which was annoying. Location was very convenient for the M3, but just be aware with the location convenience it does mean you get your own episode of Motorway Cops from time to time, and the views are certainly nothing to write home about.
December 2023 by Samantha Brizzi
You always know what to get in a Premier Inn, essential, everything works and bed is very comfortable. Very friendly staff.
December 2023 by Kev Hall
Thank you so much for everythingIt's been the best service and amazing staffI would recommend this location and hopefully get to come back this wayThank you so much ??
December 2023 by Gareth Jones
A completely ?standard? Premier Inn. My room was rather cold because I discovered in the morning that the inner window had been left open. I couldn?t get the heater in the room to work.
December 2023 by Ade White
An older Premier but still as good as the newer Premier Inns. In-house restaurant and good food and service .
November 2023 by Carlos Luis
Had very comfortable bed food was very good and cheap drinks at the barRooms: Modern confutable
November 2023 by Kim Ayoub
Very clean and tidy. Good location for our trip visiting family in the area.
November 2023 by Jon Shaw
Perfect for a trip to St Mary's for football and Eastleigh parkrun before the game. Nice rooms, free parking, easy to find. Evening meal and breakfast very good and quick service.Rooms: Perfect for 2 adults and child.
October 2023 by Gerald Bezuidenhout
Enjoyed our stay the rooms were clean but the carpets could do with replacing.The breakfast was great. Good portions. Staff were friendly and helpfulNearby activities: Walking distance to city centreSafety: Really safe areaWalkability: We took a leisurely walk into the city centre and the station is also walking distance.Food & drinks: Good value breakfast
October 2023 by emma harper
So we booked this hotel for 2 nights as we was visiting a cruise ship for work purposes. (We are travel agents)The rooms was filthy, with dust visible on the sides and all stuble (hair) in the bathroom all over the tiles, and also long hair in the shower and bath!The glasses in the room was dirty and still had stains on.Staff member came to clean with a spray bottle and cloth, didn't once run the taps for water!!!We also had a not so great experience in the adjoining pub/restaurant.I would not stay here again when we come in the future.
October 2023 by Robert Holbrook
Great room, reasonable price! very clean and tidy with a decent resturant. Friendly and welcoming staff...Rooms: Typical room layout, good clean and tidy! slight smell of bleach on arrival but this is me being overly fussy! overall very satisfied with a 5* review.
October 2023 by Michael Crawford
Very helpful staff. Clean room. Great pub next door. Walking distance to the town
October 2023 by Gill Green
Very friendly and helpful staff, fabulous breakfast. Far surpasses another VERY local Premier Inn ?
September 2023 by FiFiTrixi54
This is quite possibly the worst premier inn I have been to. Upon arrival, the rudest receptionist was having a casual chat to her friend about an elderly neighbour. Left myself and my colleague waiting for her for at least five minutes. Then, the other person finally wrapped up the conversation on her behalf, and she proceeded to tell us ?wait a minute? and then carried on with what I can only assume was ?faffing around?. ?I need Your car reg? - oh, sorrY, I was expecting an apology or a hello. Rooms are so old the floorboards creak every time you walk in your room or someone walks past. You can also hear those walking above your room. The restaurant attached is awful. The food is over cooked rubbish and to top it off the coffee machine wasn?t working and they had no bottled water. No bottled water?! Then after another night in Noiseville with the creaky floor, head on down for breakfast? ?we can?t do a full breakfast due to staff issues? we can only do a sausage and bacon bap. Or continental. Right. So what option for gluten free then apart from gluten free toast? Nothing. And miraculously the coffee machine was working. Checked out the hotel in the morning. Walked Past housekeeping lady coming out of lift - the nicest most polite lady I?ve seen in the hotel in 48 hours. Proceed downstairs to drop my Room key. Faced with the rude woman from initial check in. Looking me up and down - not so much as a thank you or goodbye. Also - aware we had booked dinner and breakfast but didn?t put it through as a meal deal for the room. Never again. Would rather drive 200 miles home and 200 miles back in the morning. Could do with some customer service training to say the least. OR - get your wonderful housekeeping staff to be front of house and work on reception. They have manners and are extremely helpful. Heaven forbid the premier inn allowed you to be greeted with a smile.
