January 2024 by Macie partridge
I?ve had glasses since I was about 3 years old so eye tests etc is nothing new to me. However I struggle really bad with anxiety and choosing a new pair of glasses every year or 2 is just an absolute nightmare for me. However I believe her name was Kathy who helped me out today made my experience so much calmer as soon as she came over and I knew she was going to be the one to help me through the process my anxiety instantly subsided! She was so lovely and honest about everything I said I wanted and what suited me and I just cannot thank her enough! She was so lovely, kind and approachable and absolutely full of knowledge. Rewarding hard workers doesn?t happen very often but I would give her a raise if I could! She was amazing! Thank you so much Kathy, fingers crossed I have you next time too!??
December 2023 by Suki Kaur
Brilliant service!The opticians were very friendly and were very clear about how they were able to assist us.Thank you
December 2023 by RaviShankar Akella
The eye test process and the test itself is very streamlined but cannot say the same with respect to others. The lady showing us the frames was not remotely interested in selling or advising.. we left without buying due to the same taking just the prescription..
December 2023 by robert moore
The service I received at specsavers eastleigh was excellent .All staff were exceptional in.carrying out their duties with warmth and friendliness, knowledge and expertise.I had great service, very speedy and made to feel welcomeRobert moore
December 2023 by Carol Mckerr
Excellent service and my eye test was very informative and all question answered and issues sorted. Thank you...
December 2023 by Nat Heys
The Retail Branch Manager gave a very disappointing experience. How he treated a staff member in front of me, he was very disrespectful to her.And then how he mismanaged my expectations. I was just about to place an order but as a result of his behaviour, this branch has lost my custom.
November 2023 by Richard Wyllie
I just wanted to share my rating because I don?t think customer service can get better than what I experienced. All staff are polite, friendly and extremely helpful. I also wanted to commend Kelly who was absolutely fantastic and a true credit to Specsavers.
November 2023 by Jacqueline Nash
Picked up my new glasses, they needed a slight adjustment (done well) and I decided to get another pair too. They also needed adjustment but that also went well.The staff I met were (their usual) friendly, professional selves and I felt 'looked after'.
November 2023 by Kevin Tanner
Excellent care of my needs and requirements, I had certain requirements and both were met without any issues
November 2023 by Pauline Emery
Personable people who make customers welcome. Always a pleasant experience.
October 2023 by Tara Bruno
Big thank you to Steve for calling me up and telling me that I should not off been charged for my eye test I had done last Friday because I had one done and paid for 6 months ago. As I noticed my eye test was getting worse they charged me £25 but I found out that they wasn?t supposed to I called up and Steve called me back and was very apologetic about it and offered me a refund and my 2 glasses to have the lenses replaced with my new prescription and all done within 4 days which they did offer for me to wait 30 minutes for me to get the other pair lenses changed but they had done so much for me I said no rush for the other pair as I had my favourite glasses back with the new prescription. All free off charge. Thank you very much!
October 2023 by Graham Pavey
Good experience made to feel welcome. Everything was explained as we went along .picked up glasses they were adjusted and fitted all went well. Good job
October 2023 by Kelly Hamon
Optician Chang Chuah was brilliant. Thoroughly recommend him and the team.
September 2023 by Ella M
My optician was so nice,explained everything to me, and even let my son to use their toilets,cuz I had to take him with me for my appointment. Thank you, good service.
August 2023 by Stephanie Paris
Excellent Service. The Optician appointment I had a few weeks ago was really thorough and explained clearly the tests he was doing. The Staff are always very professional and helpful - Thank you
