December 2023 by D B
I had a great experience at Eastleigh vision express. Priyesh is a wonderfully kind and patient optician. Put me at ease instantly, made me chuckle and genuinely seems to care about customers. No hard sale, just great care and attention. The store staff were also great. I won?t be going anywhere else!
December 2023 by Richard Doyle
Just ordered a new pair of Oakley varifocal rimless glasses from them. As always David's team in Eastleigh provided consistently excellent, informed service from eye vision test, eye health test and then on to frame and lens choice. Strongly recommend this store and this team.
October 2023 by Harry Rudd
Staff here are wonderful, the 2 female staff especially making me feel welcomed and a valued customer.
September 2023 by Julie Cutler
Staff are lovely, always friendly.
August 2023 by Rob Smith
The staff at Eastleigh are excellent. Really friendly but also professional and knowledgeable. They are the reason I always choose VE Eastleigh.
July 2023 by Joanna White
A lovely friendly team. The optician took time to explain the tests he was doing.Options were explained to me and advice on which prescription glasses would best suit my needs.Payment options were explained and assistance given when choosing suitable lenses and frames.I would highly recommend the Eastleigh Branch as the team there couldn't have been more helpful .
June 2023 by Richard Smith
I can?t get them to answer the phone. It is the middle of the day, Tuesday, and it has been ringing for 10 minutes. Diabolical service.
May 2023 by Rachel Paul
An exceptionally friendly service from all staff and a special mention to the lovely optician that has a super friendly relaxed demeanour (even when I wasn?t being very awkward with my first contact lens fitting) I cannot rate this place highly enough. Thank you ?
April 2023 by Jackie Illsley
Happy helpful staff, great service as always.
February 2023 by fightclub
Excellent customer service, they went out of their way to get my appointment done even though I didn?t bring what I needed. The optician Priyesh is a really nice guy and I had a great experience here
February 2023 by Vivek Kumar
Excellent customer service, they went out of their way to get my appointment done even though I didn?t bring what I needed. The optician Priyesh is a really nice guy and I had a great experience here
February 2023 by Thomas Doyle
So I have long been a customer of vision express but this was my first time using this branch.My glasses where broken, leg having come clean off. I had gone in to discuss options for what I can do.Not expecting the earth. Breaking my glasses is not the fault of the store of course. But I was expecting the same level of excellent service I have previously had at the west quay store.Instead I encountered the rudest member of staff I have ever had the misfortune to come across at any store. My glasses had barely touched the counter when the gentleman aggressively asserted my only option was to buy new frames.What would have been great would have been some effort. Some pride even.It would have been great if gentlemen had taken the type to great me with a warm hello.It would have been lovely if he had taken a second to assure me he knows how annoying my situation is but he would do everything to help me.I would have loved if he could have taken the time to search my profile on the stores system find out details about my glasses find out how old they where. Find out if I had taken out any warranties etc.Instead I was asked ?why would I do that??Maybe an off day for the gentleman.But either way I will be staying away from this store.My glasses a very important to me I have a dreadful prescription and they mean as much to me as any other person who depends on a piece of medical equipment to maintain a basic quality of life.
January 2023 by sheila webb
I received excellent customer care, the whole team show empathy to each individual.The team are very professional and dedicated to their customers, in every way.
October 2022 by Paul Barrow
Polite,courteous, efficient and friendly service and advice.Would highly recommend
May 2022 by Hannah Bradley
great experience with this store, they made me aware of a 50% off sunglasses offer when you sign up for a contact lenses subscription. Steve went out of his way to call up the Portsmouth store to make sure I benefited from the offer, when the Portsmouth store questioned it. Great service, above and beyond.
