December 2023 by Mark Elliott
I paid a visit to this branch this morning with a simple query in regards to my credit card, I queued up for while and was spoken to the by chap at the entrance which I had witnessed being very impatient with a lady in front of me, who had trouble understanding her on line banking app, this Barclays member of staff kept looking at me and rolling his eyes. I then was served by this same chap who greeted and served me with with what I can only describe as an argumentative attitude, to then be told to take a seat whilst he attempted to deal with another customer in the same line I had just queued up in, I was then ignored. I decided to take my business to a different branch elsewhere in the hope their customer service would be much more helpful.
October 2023 by Nigel Tuttiett
Went to open an account for my son as he's just started a weekend job.Asked the assistant at reception if we could book an appointment to open the account. She said there were no appointments available on Saturday or next week.Advised to go on the barclays banking app to book a video appointment. She then spent the next 5 minutes trying to find it on her barclays tablet. After failing to find it, she then called over another assistant, who then tried to find it on her tablet but failed.My son said, "Perhaps you should Google it," where upon one of the assistants said she was just going to do that.After about another 5 minutes, they still hadn't resolved the problem.All the time, this was unfolding. There was a third assistant who sat at her desk not dealing with anybody.
October 2023 by Maria El
Generally the staff were so rude and they didn't care to help you. We had an appointment to open a simple bank account with Kimberly. But from the beginning it seemed that she was tired to do her job and tried to mess with us by saying you don't have the correct verification of address. She tried multiple times to send me to another bank to have a statement from there and at the end she said I have some appointments but it's ok to come back after. When we had the correct document, she said you have to book another appointment which will take 1 month. She didn't mention this from the beginning as she said we could come back. Kept insisting with an attitude and she seemed to be racist too. Avoid Kimberly and especially this branch!
September 2023 by John Haynes
Great for getting cash from the cash machine
May 2023 by Tonya Santos
Nice greeting from the staff upon entering and offered assistance. Happy to use their self-service machine. Hopefully this branch will remain open.
April 2023 by Johnson Oluwatosin
The staff were very helpful
March 2023 by Rahul Kachroo
Worst experience ever in a bank branch- Fareham High Street Barclays. Staff are inconsiderate, rude and very inefficient. No consideration for customer service, very disorganised and terrible work ethic. This one is a MUST CLOSE! Zero stars!! This bank is a dark night when it comes to customer experience!! AvoidHad amazing experience at Barclays, Portsmouth.
February 2023 by Jason Lewis
(Translated by Google) Steal(Original)Goid
May 2022 by Rhakira O'Gadir
Awful customer service by the Fareham branch. Uninterested, sarcastic and rude to customers. Whatever happened at this branch? Being told that I am holding traffic when I'm trying to arrange an appointment very frustrated with the lady who was very unhelpful.
April 2022 by Bathroom Chips
Always find the staff very helpful. Rude customers though. Waiting time for more advanced issues are a problem though. Lots of elderly who can?t use technology adds to this burden.
April 2022 by Victoria Edney-Tester
Wanted to open a Child's saving Account. Went to branch to make a appointment. Was to to call Customer service can't make appointments in store. Today I called to be on phone for 50mins until someone answered. Saying they have no appointment available at all for the year. What a waste of my time. Lost our custom.
October 2021 by Raquel Cabo-Acosta
Awful customer service by the Fareham branch. Uninterested, sarcastic and rude to customers. Whatever happened at this branch? Being told that I am holding traffic when I'm trying to arrange an appointment very frustrated with the lady who was very unhelpful.
September 2021 by dave pitcher
Shocking service , shame there is no option for zero stars
August 2021 by Jack L
Friendly service and people handling your money you feel are professional and safe
July 2021 by Lorvaine Steele
Ok the normal service you can expect during the covid lock down. Personal support poor. Sorry to say l am so disolutioned with the bank.
