October 2021 by Martin Canton
I had a very complicated transfer that needed a lot of time and understanding to sort out. Leanne was brilliant, I'm clueless with mobile phone technology so needed more help than I thought I'd get. I left with everything I needed and a full understanding of the process I needed to follow. It has all been successfully done. Perfect customer service, thank you.
September 2021 by Caroline Wilkinson
My sister was upgrading her phone, the staff were fantastic!
August 2021 by Maria Hunt
Thank you chloe for finally sorting my new phone from vodaphone Samsung to apple o2.\\nNearly stayed with Vodafone after several visits to o2 fareham and not receiving enough info to proceed. Ask for chloe..
August 2021 by Pamela Johns
Really helpful staff, using simple language and explanation.
August 2021 by allman9 lm
Very friendly and helpful staff.
August 2021 by Ch Pr
Friendly, non pushy staff
July 2021 by Melanie Ward
Very helpful staff, thankyou
December 2020 by Sharon Gardner
I?ve never used the O2 store before as I?ve always gone to Carphone Warehouse but needed to upgrade my phone.
September 2019 by Andrew Strawbridge
Was good excellent service helpful advisor no silly problem at all
September 2019 by Adrianna Kurlowicz
Totally unhelpfull staff.
July 2019 by Kerryann Harman
I found the assistant helpful and managed to sort out the tablet
June 2019 by Elleigh Jacomb
Great customer service! Came out spending less than I did when I went in! Assistant went above and beyond to help us..even giving us discount on the package we had.. no one had told us this before.
May 2019 by Sarah Howard
Great staff. Got exactly what we wanted for the price we wanted to. Very helpful
May 2019 by ann marie Psaila
I am disgusted that I recieved my mobile by 02 15/5/19 & my sim card was not working. I had to travel by cab to my nearest 02 . I spoke to a manager called Matt. I gave him .my bank details and he called someone in 02 ? Matt told me I would have to show him further identification. I explained to him I was unwell with osteoporosis and a fracture in my spine that causes me problems with walking. Mat told me I would have to come back with my passport ??? . I went home and returned today 17/5/19. I went into the shop but Matt was on his lunch break ? So I had to go for a coffee . Went back and showed him my passport and within 5 minutes he did my new sim card. He made me aware j could be anyone & that 02 had a huge fraud against them & 02 had a new policy since December 2018. I told him how unwell I was and the journey had cost me £60 pounds over 2 days but he was unrepentant. This has caused me untold stress & loss in money. On leaving the shop I fell over and a member of the public helped me up. I have a bad cut on my arm due to my fall. When I arrived home thank God I rang the 02 customer service complaint. The person I spoke to was very helpful and understanding. What Matt failed to do in my situation was help me call 02 & tell them in the shop . Well thank you Matt your customer skills are very disappointing and alarming. No customer should have to go through this unnecessary ordeal. As a manager you failed terribly and I hope no member of the public has to go through my ordeal ! I travelled from gosport in Hampshire to fareham in Hampshire unnecessary. I feel hugely let down & very vulnerable . As a manager I hope you learn from this and 02 customer have assured me you will be contacting me !!!
May 2019 by Ku_Klux_Keemstar.
Good selection of phones/hardware. Knew their stuff
