December 2023 by Abiz Landscapes
Very happy with the last purchase, Darren was very helpful and he was very friendly and professional! Great Service!Definitely we are coming back again!
December 2023 by Simon Rogers
Big DIY store in central Farnborough , has pretty much everything you need for DIY and trade.
December 2023 by Mr Matysiak
Great experience big Shop polite staff
November 2023 by Anthony Gibson
Can't believe that you can't order stocked lines into the store for customers. I was told to drive 1/2 hr to another branch What a joke.
October 2023 by Di Harris
It?s a DIY hardware store/garden centre. Went on a Sunday, was busy but was able to park easily and get what we wanted not much room in the busier aisles to manoeuvre the trolley. Didn?t have the paint that we wanted so picked another brand which was similar. Self checkout was good.
October 2023 by Sylvia Cann
Went to Farnborough store on 6.10.23, and Kay, store assistant, was very knowledgeable and helpful. Spent time advising and assisting, best customer service we have experienced in many months. Thanks Kay
October 2023 by Sean Hammond
Staff is always helpful and knowledgeable. I always come away satisfied with purchases. Thank you
September 2023 by Miss Jess
Easy to park.Able to roam freely and check out the range of wallpapers, pendant lights and power toolsNot always easy to find a staff member to ask questions, but, when found, they are super helpful and polite.No quibble returns on wallpaper rolls (I bought 2 rolls too many as pattern repeat actually worked in my favour!)
September 2023 by Phil Williams
Click and collect today took 50 mins.Sorry B&Q - today, and on my previous "click and collect" visit, it's been a shambles.It looks like there's just not enough staff to cope.The result is people who are just there to collect an order are waiting behind other customers with complex refund and purchase transactions (at a click and collect desk).Individual members of staff were helpful but no one was managing the queue or directing them to the right place.The people get 5 stars, the process gets less than zero.
September 2023 by James Davidson
No staff trained In flooring or entire store to use the equipment, I could see what I wanted to buy but they could not sell me it. It is bad management to not have any properly trained personnel in the store.
September 2023 by Morton Fox
Purchased Fire surround and fire said part delivery yesterday did not arrive - nobody wants to know !!Service in shop excellent forget after that
September 2023 by Lucasz Rodriguez
Absolutely ridiculous. 5 days I have been in trying to get vinyl flooring roll and I?m told there is no one to helps AVOID this shop at all costs
August 2023 by Danny Fitz
DO NOT GET INSTALLATIONS FROM HERE. Maybe we should get a cake to celebrate because we're now coming up to our one year anniversary of our bathroom installation and it's been appalling. I cannot name the amount of things wrong as there is not enough space but I'll try to give a shortened list:Ordered bathroom in early OctoberInstallation booked for AprilNo toilet ordered!! Wrong shower (multiple other things incorrect as well)Used our house as warehouseBroke through our wall into hallway (not fixed)Installation took over 4 months (still not finished we argue)Poor quality installation (wire left out, things not flush, gap in flooring, hot tap doesn't work)Huge leakAnother leakDownstairs ceiling removedNo communication - like really nothing!It's just very bad. Save yourself.
August 2023 by Sam G
Staff were helpful when I couldn?t find what I needed and made sure I had the right thing for a repair I was trying to make
August 2023 by Daniel Smith
This store is absolutely massive and has everything you could possibly need for your DIY projects. Also has a large carpark.Be very aware not to park at B and Q then walk to the other shops as you will be sent a £100 fine. This includes the other car parks outside the other shops. If there is a road between the car parks, then move your car if you want to visit a different shop, as the company that owns the car park are absolutely Ruthless with the fines.
