February 2024 by Rhys Brereton
I think what this gym represents is brilliant, and I love that I see an older demographic being active and having a community when I go. This being said, the standard of the gym is completely unacceptable. Machines constantly being broken and never getting fixed, as an example there is 3 rowing machines, and only 1 has been working for months, and now that sole rowing machine is also now broken. The lines in the car park have faded and haven?t been repainted, so parking is very unclear and can be a struggle when the gym gets busy during peak hours with classes. Considering that this is a PREMIUM gym, it?s incredibly outdated; the potential is there but the respect for it?s members quite frankly is not.
January 2024 by Jack Rennison
Filthy changing rooms, mould in every shower. You can see this discolouration of the tiles leading to the pool compared to the less walked areas- showing just how dirty they have become. Place needs a good scrub. Emailed Nuffield (no response) and I know I?m not the only one.
December 2023 by gail russell
Almost impossible to get onto classes. Their App doesn?t work and constantly told there is nothing they can do as it is being looked.The cleanliness of the whole place is very poor . Studio floors are filthy .The receptionists are absolutely lovely as are all the instructors. It?s the staff that make the place as the building is dirty and very dated and classes so difficult to get booked due to IT issues not being addressed.
September 2023 by Chris ?OURMINDZ?
I was a member of this gym for 6 years when it was Virgin Active. I left a year after Nuffield took ownership being fed up of the lack of investment in the club. The only update it had received in the 6 years that I had been a member was hand-me-down equipment from The Rackets in Berkshire (both clubs still Virgin Active owned at that time). When Nuffield took over VA Farnborough, they simply painted it green. That was their mark and investment for the transfer of ownership! I went in on a guest pass this weekend thanks to my partner who is a member of Nuffield Chelmsford. It was a sad experience to see nothing has changed in a further 5-6 years since my last visit!Every single piece of equipment is still the same (The Rackets Virgin Active Techno Gym hand me downs). From free weight dumb bells to the machines. Hence why the seats and all equipment is red. Not a single penny has been spent updating or modernising the equipment.The ceiling is still two different shades of white after the roof suffered a leak about 7 years ago. A full white-ceiling repaint was too much work apparently so they opted to only paint the damage repair - leaving it looking rough, scruffy and two different shades of white around the entire edge of one side of the club.The pool is still the exact same as before from when Holmes Place owned it (before Virgin Active). No investment here either.The only thing slightly new in this gym are the changing rooms but again, Nuffield can?t take credit here. These were refurbished by Virgin Active towards the end of their ownership of the Farnborough club. And Nuffield haven?t even bothered to change the red mirrors to green in 5+ years ownership to at least uniform the aesthetics. Simply put: I couldn?t regret visiting the club this weekend anymore.I began my fitness journey at this club at the age of 17. I?m now 30 and it is the EXACT same minus green painted walls and 6 year old Virgin Active refurbed changing rooms. Nuffield haven?t invested ANYTHING into this space! The car park hasn?t even been relined and you can barely make out the lines today. The only thing that?s changed since Nuffield acquired the club is the cafe, now owned and operated by Costa + branded. It would have been Costa who paid for their branding to meet their own franchise guideline standards.This is a sad example of a gym. Tired, unloved and ignored for 10+ years! I can?t believe Nuffield are charging people £65+ a month to go here. It?s a disgrace. Visit another Nuffield in the country like the one in Chelmsford and it?s incomparable! How can two clubs under the same brand be vastly different? Such low brand guidelines and dedication to their members and customers.This club can?t be doing well for there to have been zero dedicated funds for such a long period of time and across two separate business ownerships! How long it has left can only be a few years at best. Very sad. Want to know how to attract new members? Make a gym that?s worth going to. Simple. If you don?t want to spend the money then don?t own a gym empire!
August 2023 by Gabie Phoenix
I just joined Nuffield Health in Farnborough. Tried to do it online yesterday, but their website didn't accept my bank details for direct debit - none of them...tried a fair few. This morning tried again, still the same issue, so decided to go in and do it in person. First they kindly told me that there is an offer at the moment that no joining fee and the rest of the month is free. I thought how lucky me... Went to do my laps in the swimming pool when the manager comes to me that sorry it's just no joining fee, but I have to pay the rest of the month. I was in my workout so yes sure, do what you have to. When I come out she said it changed since yesterday... I tried to ask her for some Goodwill, but she wasn't taking my situation into consideration at all just bluntly refused to adhere to her own earlier offer. It's not my fault their website didn't work. It's not my fault that she is not aware of the current offers. I feel disappointed and mislead with my newly subscribed one year membership. At this point I wouldn't recommend this place to anyone and careful with their offers they might change their mind by the time you finish your application.
June 2023 by Tua Yenwattana
POOR!The air-con doesn't seem to be working since last year. Come on Nuffield we pay for the memberships I'm sure you can pay for the electricity bills, turn the air-con on please. Sometimes it gets too hot to do exercise.We're thinking about cancelling our memberships actually, because of this issue, sorry.
April 2023 by Pritpal Purewal
Was good when I joined back in 2021 but went downhill fast along with most Nuffield Gyms. I have been a member of Nuffield in general from Feb 2016 till just this month when I cancelled due to being fed up.- Spa/jacuzzis turned off "for winter" but then gave about 2 days notice before they were due to be switched on saying this would be a permanent thing- Health MOTs gone and not replaced- Nuffield would previously provide free towels, now gone- Changing rooms are always dirty- Steam room regularly doesn't work- Out dated gym equipment- Some of the tv channels on the equipment don't even work- Was a power cut back in Autumn and took them around 6 weeks to repair all electrical equipment fully- Have just slowly been reducing the level of service whilst still charging a hefty priceI would avoid this gym going forward personally. I cancelled my own membership this month after 2 years of loyal service as they quite clearly do not care about the customer and offer a substandard product versus the price... They wuite clearly take no note of the poor survey results every month
April 2023 by Tihomir Dinev
I guess £65 monthly fee is not enough to cover the basic supplies and the paper towels suddenly disappeared. Let's save #nuffieldgym let's setup croud funding because who knows next cost saving could be from the toilet tissues ?
February 2023 by Kitastrophe
Most outdated gym equipment I've ever seen. Terrible customer service. They ignore my complaint emails. Save your money
January 2023 by Mikes Sports Massage
Love Farnborough Nuffield been going for over 3 years. Good spaces not crazy busy. Clean and tidy.
January 2023 by Michelle Strickson
Never have to wait to use equipment,variety of classes and staff are helpful and so nice.
November 2022 by Jay Man
Last time I joined this gym was when it was still part of Virgin then became Nuffield. The equipment is becoming a bit tired, however you can't beat the staff friendliness of this place, they are always cheerful and happy to help, even the cleaning staff smiles and greets you when you see them.Most of the other gym guests are very friendly too, much prefer Nuffield than other less friendly gyms, only hope that they refresh some of the equipment.
November 2022 by Kirsty Finkill
So first a power outage meant parts of the gym and pool were not accessible, then you turned off the spa pool to save money! Now we can't access the family swim...really not sure what I'm paying £100 per month for! the only constant is a bodybalance class from a self employed instructor, perhaps I'll just go to one of her other classes at a different gym and save my self all this poor service and my money!!
November 2022 by Kirsty Marie
So first a power outage meant parts of the gym and pool were not accessible, then you turned off the spa pool to save money! Now we can't access the family swim...really not sure what I'm paying £100 per month for! the only constant is a bodybalance class from a self employed instructor, perhaps I'll just go to one of her other classes at a different gym and save my self all this poor service and my money!!
October 2022 by H
I'm a new member and worked in many gyms myself over the years. I'm so pleased I joined for the last few months of my maternity. The crèche is ideal and staff are lovely, reception staff are friendly and welcoming and gym clean with loads of kit.
