December 2023 by Sara Barrow
What a terrible store. The first time this happened I gave them another chance. First time they sold a defective product and initially refused to replace the toy, even with a receipt, having bought from the same store and being cover by the Consumer Rights Act 2015. I ended up having to force the issue with head office and everything was sorted. Another time a small gift I bought didn't work, but as it was a matter of pounds I left it; I couldnt bear experiencing the terrible customer service again. This time a friend bought a present my young child had wanted for months and on opening it was defective. They didn't have the receipt but did have a bank statement showing purchase (covered by the Consumer Rights Act 2015). It was Christmas Eve and Sunday. We went down and Smyths refused to replace as it was bought in a separate store (far away) and manager said if an issue we should go via head office to sort. I had a very disappointed child and couldn't get hold of head office before Christmas Day. We are out of pocket and the one present my small child wanted doesn't work and we are refused a replacement. I can't forgive them again and I can't give them a fourth chance. While clearly they are in the business to make money rather than delight a child, it's a shame they can't give a good and legal level of service. I urge you to have a conscious and not shop here. You can get many products cheaper online or at the ASDA next door.
December 2023 by Matthew Dunn
Very aggressive returns policies. Drove 40 minute round trip to return an intermittently faulty item for an exchange of the same item and refused to exchange because it wasn't playing up whilst they inspected it. Like we would have driven all that way and tried to exchange it just for a fun?
December 2023 by James Andrews
Very poor collection process, unhelpful staff. Don?t work in a customer facing environment if you don?t like people.
December 2023 by Rui Silva
Visited Smith Toys on a Sunday afternoon, unfortunately got a parking fine. Won't be visiting again for sure.
December 2023 by Andrew Wretham
Be warned, visit this store and potentially receive a £140 parking charge!
December 2023 by Mary Moloney
I not happy my earphones is broke lol
December 2023 by HARDIK PATEL
It's pathetic customer service.I have bought something and went to return it after 10 days. It was not opened at all and sealed pack. When I gave it to one member of staff she opened it and ask other guys if she can take it return or not and thet guys told her to consider the return certainly. And again she ask other staff member and she came in and told she can't except this return as its not hygienic. Its ridiculous service. I have to keep it without using it. What a shame smyths.
December 2023 by Mary Mcinerney
Bad service, trying to buy something, says a date , not update that it?s in stock when there today and told, sold out this morning, when on line says out of stock!!!! And not farnborough or Reading answer the phone!!! Now looks like my child not getting what they want for Christmas!!!!
October 2023 by Mr Matysiak
Big toy store great experience
October 2023 by Jonathan Cheung
Customer service from the staff on the till and the manager is terrible. They need to go on a training course to learn how to deal with and listen to their customers. Would not come back to this store again.
October 2023 by Henk Potgieter
Very unhelpful and rude. Tried to return a product that was bought less than a month ago and clearly damaged but tried to blame it on us.
September 2023 by Mike
Teach the security the way it works. You cannot check everyone?s recipes it?s not a subscription store.and before you start I?m not a dodgy looking guy I was walking out with a smiths bag I had to pay for to get access to. Check the law if you don?t know what I?m talking about.
August 2023 by matthew blackman
it has quite literally got someone for everyone huge store lots of stock friendly staff such a good store to go to if your looking for ideas for birthday presents etc
August 2023 by Aisha
Wonderland land for kids for toys.
August 2023 by Joanne Oxford
There is an insane amount of toys in this store and reasonably priced too from what we saw. There was also a big baby section. Parking outside isn?t free but is convenient.
