August 2023 by Karen Evans
Staff are always extremely helpful and go over and beyond
May 2023 by The Blind Begga
Will be the last time I use this pharmacy. Takes 4 days to process your prescription. Shocking service
April 2023 by Keith Bailey
First class service.
January 2023 by S W
I felt I needed to write a review to say that my recent experience with the staff at Rowlands at Church Crookham has been brilliant and everything they said would happen has and they have made the whole experience easy for me. I went to several other pharmacies in the area and I was ill informed about services provided for vulnerable elderly patients but Rowlands have been so supportive.People make mistakes and errors happen but as long as things are rectified, you can?t ask for more than that.
June 2022 by Michelle Jacques
I've been using the pharmacy since 2010 and yes there have been a few problems but the problems are not within Rowlands, they are held up at the surgery! The staff are always so busy but they do notice you when you enter the shop however please consider that they may be caught out sorting out someone else's meds, they always apologise for any delay and are always friendly and approachable, and if they have a giggle at work then so what?! On several occasions they have gone over and above any expectations to ensure I have the meds I need. And the delivery drivers are brilliant too, very friendly and polite. I wouldn't go anywhere else, the other local pharmacies are well below par of this branch of Rowlands!
July 2021 by TRUMP WON BY A LOT
Used Rowlands Pharmacy sixty times and not only could they not take a repeat prescription order when the Pharmacist was not on site but I would be questioned in a negative manner when asking for over the counter medicine.
September 2019 by Matt Andrews
Probably the quickest and most efficient friendly service I have ever had from a pharmacy,
August 2019 by Lizzie Cooley
In the past two years my partner who is type 1 diabetic has not received a correct prescription. Most of the time the insulin he needs to survive is not ready for him, making him be cautious not to run out and have none left in an emergency. Because he doesnâ??t like to be rude he even once was admitted to hospital because he was unable to take his insulin and due to rowlands incompetence and not wanting to be bother so only telling his doctor in the event of becoming DKA. The staff donâ??t care and make no effort to resolve any issues for him. Avoid at all costs.
August 2019 by Vera M
Was ignored, waiting at counter for over 10 minutes without anyone coming to serve me. I gave up and left and now will avoid this pharmacy.
September 2018 by Aunty B
I remained loyal to this pharmacy after our surgery opened one but I have finally given up. Today I was the only customer. The assistant was reading the back of a package of the shelf and did not even acknowledge me for 2 minutes. They eventually came, picked my prescription off the shelf then wandered behind to the girl packing prescriptions and had a chat and a laugh. They then returned, leaned on the counter and sighed 'Geez Louise' as I was signing the form. This is not an isolated incident with a particular member of staff and I will not be using them any more.
September 2018 by annem011
very helpful, and very friendly.
August 2018 by Claire Allen
I remained loyal to this pharmacy after our surgery opened one but I have finally given up. Today I was the only customer. The assistant was reading the back of a package of the shelf and did not even acknowledge me for 2 minutes. They eventually came, picked my prescription off the shelf then wandered behind to the girl packing prescriptions and had a chat and a laugh. They then returned, leaned on the counter and sighed 'Geez Louise' as I was signing the form. This is not an isolated incident with a particular member of staff and I will not be using them any more.
August 2017 by Tom Merriott
The land that time forgot. Unbelievably slow at everything. I have stood there on more than one occasion waiting to be served whist 3-4 staff potter around at the back of the shop, completely oblivious to the queue waiting.
I had to stand there and watch once as a lady serving walked round on the steps outside the shop with her arm reaching up trying to get a signal for the card machine so people could actually pay. I am sure this isn't the case anymore, but overall it's still painfully slow.
Not uncommon in Fleet, slow and dithering service seems to be acceptable. A town living with 10 yr old tech.
As others have said, use the one in the surgery round the corner, it's massively more efficient.
August 2017 by Frances Beardsley
Fine for shopping, but incredibly slow to fill prescriptions, the one inside the doctors surgery is way better if you don't have all day.
May 2017 by Josie Taylor
Good choice of health services and products. Delivery service and advice on various issues . Staff very helpful
