September 2023 by Paulette B
The decking seating area was disgusting. Hadn?t been swept for days - tables dirty, fag ends all over the floor and bins overflowing. It makes me so angry that paying their high prices and then you have to sit down in filth. The manager should be ashamed.
August 2023 by Alan B
Dreadful service. They forgot about the coffee I ordered although it had been made. When I asked them the girl could not have been ruder in the manner she gave it to me. Will never use them again.
August 2023 by Julia M
We?ve just visited the Starbucks at Fleet Services - a basic bit of a clean wouldn?t go amiss! Toilet was absolutely disgusting, overflowing bins, no toilet paper. We had to ask for a cloth to clean the table and they did kindly come and do it for us but tbh they weren?t rushed off their feet. Even the chairs either had spilt coffee or crumbs and bits of pastry. I know it?s a service station but..! However, coffee was really nice - do love a Starbucks mocha :)
June 2023 by Fns94
Seems every time I use this drive thru they never make the drinks correctly.. this time they've completely forgotten the syrup that goes in a white iced mocha so have basically got an iced latte which is not what I wanted. Definitely learnt my lesson now and won't be using this drive thru again.
May 2023 by localyokel2018
This is the filthiest starbucks I have been to. Miserable staff and very dirty. Young staff who don't give a crap, I would be miserable too if u had to work there!
April 2023 by Christopher B
My first (and last) visit to a Starbucks was at Fleet Services. While my wife sat down at a table with our selected pastries I waited for our coffees, and after about 12 minutes my name was called and one coffee was presented. After a further ten minute wait I asked if the second coffee was coming. No, came the reply, you must enquire back at the till. When I asked what I should enquire - its a missing coffee which I enquired about from the coffee maker- no answer was forthcoming. I gave up on the espresso, and took my now cold cappuccino to the table , to find that my pain au chocolat was horribly stale and hardly edible. Nor was the cappuccino good coffee. Plus the price; two coffees and two buns; £10. I am sure some Starbucks may be good, but this one at Fleet Services is a disaster, and renders a considerable disservice to the Starbucks chain. It wont get a second chance from me.
March 2023 by dbcgxn
Avoid whenever the shift of teenagers are on. Moody little whiners who slam your drink down, shout your name and wander off before you've even stepped forward (it wasn't busy, I see why).
February 2023 by Bagwhan
Last time we ever get a Starbucks at Fleet Service Station. From the very rude till guy arguing with us because we didn?t want to give our name - to the time it took to make our coffees, and the fact they left one sitting on the machine after we asked if the second one was coming - this is the last time we will ever buy a Starbucks coffee. They have the monopoly at these services, so it?ll be a cold drink next time we take a long drive south.
December 2022 by M7719NEemmab
Appalling service at the drive thru. Check you actually get a shot of coffee in your cappuccino. I got a grande cup of hot milk and of course no way to take it back once you?re on the road again. Avoid stopping there if you can.
December 2022 by 3sheenaj
What a dreadful place. Freezing cold, dirty paper cups and plates everywhere, slow queues and rude staff at a premium price! You ought to be ashamed of yourselves Starbucks!
November 2022 by Sandra Crane
Great food \\u0026 drink choices but all the tables were dirty \\u0026 needed a wipe \\u0026 the floor was fill of crumbs too. Why don?t the staff clean the tables \\u0026 chairs ?? ?
October 2022 by John N
Very poor service, waited a long time for 2 Expresso coffee's which were pretty grim flavour and not very enjoyable . Also small cups at £3.40 plus a further 5p to have them in a cup!, a complete rip off.
October 2022 by Peter T
Typical Starbucks over-priced luke warm coffee via a self serve machine, £3.25 for med paper cup. My wife had a much better cup of hot coffee from 'Good Breakfast' next door for £2.69!
October 2022 by Rosie Miller
Two boys at the till, had no idea what they were doing, not welcoming, didn?t know how to make the coffee got the order wrong and spilled/overfilled the drinks, please don?t leave them at the till until they are properly trained what a waste of money
October 2022 by Gosia K
Just had the worst service provided by Jammie. Very bad customer service, poor organisation and rude. The rest of the staff ok.
