January 2024 by Rachel
Absolutely disgusting allowed a sight test on someone to go through under my name at a store I don?t even attend. What?s even more concerning is that l wasn?t even living in the country at that time !!! Or qualify for a nhs sight test. No apologies just plain rude and told go somewhere else due to their balls up
January 2024 by Ez
My visit to Specsavers on 30/12/23 was a tale of two experiences. Initially, I was greeted by the front desk staff, whose politeness and helpfulness set a reassuringly professional tone. This positive start, however, contrasted sharply with the consultation that followed.The optometrist provided accurate and important information about my eye health and the negligible need for further corrective surgery post-my laser treatment in 2011. This factual clarity was essential and appreciated. Nonetheless, the delivery was marred by a patronising attitude that undermined the consultation's value. Seeking to understand just how minor a further adjustment might be, I asked for a tangible example to grasp the scale of the correction better. His response, "which part of my three-year university degree should I explain to you," was not only condescending but also dismissive of a legitimate concern.This remark implied that my attempt to engage in a more detailed discussion about my own health was trivial or beyond my comprehension. It was not my intention to challenge his expertise but to seek a clearer understanding based on past information provided by other professionals and the laser surgery team. His reaction not only belittled my inquiry but also made me feel as though my desire for a deeper understanding was unwelcome.Healthcare professionals must remember that effective communication is a cornerstone of good care. It's not just about dispensing facts; it's about engaging with patients in a manner that respects their concern and desire for understanding. While I left with the facts I needed, the consultation was significantly tarnished by the feeling that my input and concerns were trivialised.In summary, while the front desk staff at Specsavers exemplified what customer service should be, the optometrist's approach was a stark reminder of the need for empathy, respect, and better communication in healthcare settings. Patients should feel valued and understood, not dismissed or belittled, especially when it comes to their health.
January 2024 by Ian White
Always good service
November 2023 by Lyndon Berresford
Very professional and friendly service.
November 2023 by Christina Tyler
My eye test was thorough and everyone is very friendly. I needed a new prescription, so help was given to chose my new glasses. It did take a couple of weeks to get used to them as the frames were larger than I've had before. But help and advice was given and I'm totally satisfied with them now
October 2023 by Gavin Cardy
Not enough choice in what I like but other than fussy me the whole experience went like clock work.
October 2023 by D Coles
Happy with the service I receivedVery helpful staff
October 2023 by Bex Florence
Very helpful thank you
September 2023 by Jack Fate
Perfect service. Can not fault.
August 2023 by Tara Epps
Very friendly staff, listened to my husbands needs although they did forget but so did we about disgusting his hearing. Got a reasonable deal on glasses and sun glasses.
July 2023 by Robert Aldred
Very pleased with service and glasses
July 2023 by Suzanne Woods
Very nice selection of frames. Staff were friendly and helpful. Didn't have to wait too long for my appointment. Very good service and value for money.
June 2023 by Torty
Best experience in an Opticians! Jannine was fab. Not pushy and all staff very helpful with my dry eye issues.
June 2023 by Carol Rowe
Had problem thought it had been sorted but not!! Now have two pairs of glasses that are not fit for purpose. Will probably go else where to try and see if it can be sorted
June 2023 by Nancy palmer
Lucy greeted me when i arrived, she was very friendly, helpful.
