November 2023 by Helen Combes
How can it be so bad?! There is always an excuse why you can?t get your prescription. Better to drive to the next town and save the frustration of going here
July 2023 by Stephanie
If you need antibiotics urgently and are visibly unwell, dont bother trying here. I was told to come back after 5 hours! When every other chemist in the area will take 30mins max!If you possibly can, I would reccomend using a different pharmacy. ANY OTHER PHARMACY.I only even gave one star as it wont let me put 0!
December 2022 by Timothy Osgood
I have been using the Lloyds phone app for prescritions. Big hold ups on several occasions this year down to the prescription somehow not being retrieved by my chosen store in Hartley Wintney. People at Hartley Wintney unhelpful and dismissive.
November 2022 by Nicola Nightingale
Not sure what's going on with this banch, however in recent few months: 1) no one answers the phone anymore, and 2)the automated response says enter an ID - which is not appropriate for customers calling in to see if their scripts are ready. Really disappointing as it never use to be like this. Hopefully customer service/experience are seeing this and can make any adjustments needed.
July 2022 by Sam Edmonds
Went to collect my Fiancé's prescription today after driving back from work. a very young lady collected it from the back. Asked me if she paid for prescriptions, I said no she doesn't, and have never been asked before. She refused to hand over the prescription and was extremely rude until I found out the reason. I couldn't get a signal for my mobile, so went to the entrance of the store to try. I gave the lady the reason and she then handed me the medication. This information I had to give was personal to my partner, hence I dint know why, and having to give the medication and reasons with other customers around hearing is extraordinary behaviour from anyone. I asked if she could put down on records so that I would not be embarrassed again and she almost shouted that NO, I cant! A shop with other customers around, and made me totally embarrassed. I replied she shouldn't be so rude and wondered why any customers would be rude back and you have a sign about rude customers and assisting the Police on the counter. What about very rude staff. We are now changing our chemist. I am almost 60, with many health issues, and to be treated like that in a shop for no reason is beyond belief. I was dressed in office clothes, I wasn't scruffy, or looked like a thug, I don't expect to be treated as such.
July 2022 by Galin Lowe
Always a long wait. They never answer the phone. It?s never an easy experience
July 2022 by Mk K
At last new faces and new beginnings.keep up the good work
November 2021 by Alasdair Cory-Smith
The staff here are always lovely and work hard, but Lloyds clearly mismanage this branch horribly. It is not acceptable to order a prescription 5 days prior, only to arrive and be told it hasn?t been actioned and you?ll have to wait another day.Sort it out Lloyds, staff your branches properly.
August 2021 by Jo Overton
Whilst the staff in this branch are lovely and helpful it?s ridiculous that you are made to wait so long for an urgent prescription. I went in today to pick up urgent medication which my doctor had sent across yesterday (I didn?t bother trying yesterday as I knew I wouldn?t get it). I arrived at midday to be told that they hadn?t downloaded yesterday?s requests yet. Utterly ridiculous- why on earth isn?t this done first thing in the morning so people can get medication when they need it? They place no urgency at all on patients needs. This has happened before when I had a chest infection and could barely breathe - the doctor sent the prescription straight down and I headed in to get it to be told they wouldn?t be downloading the request until the afternoon and I would have to wait!!. On that occasion I was saved by the Scottish lady who works there who pressed for the pharmacist to sort it out.
September 2020 by Louise Powell
Since being taken over by the new manager Sophie this store has excelled in basic things it lacked in before!Friendly staff & great customer service. I take my hat off to your guys that work there ! You don't have it easy !
October 2019 by matt collier
Ben was very and patient with helping me choose an Aftershave for a work colleagues leaving gift, nothing was too much of a problem and very polite young gentleman, this member of staff is a credit to your company and counter service, Thank You Ben
August 2019 by littlemissjackson21
Went into store looking for skin care and was assisted by Charlotte. She was incredibly helpful, explaining the products and how best to use them.
July 2019 by CMW MOTORCYCLES
Very incompetent and unfriendly service!
June 2019 by Rob Sendall
Itâ??s difficult to describe the degree of ineptitude with which this chemist operates. The staff are pleasant enough, I feel quite sorry for them really. The systems and processes if there are any are just woeful. It doesnâ??t seem to matter how many days notice they get to prepare a prescription itâ??s almost never ready.
June 2019 by Andie Painter
Really really bad, go elsewhere.
