January 2024 by Netflix Robinson
Incredible customer service! Very pleased, nothing was too much trouble! Legends!
December 2023 by Nicola Harris
Very friendly service by Hope at the Havant store. We went in 3 times and always recognised me and helped me. Good price agreed. And a short lead time for fitting the carpets.
October 2023 by SG & C Austwick
We had great service from Hope at the havant branch who was very knowledgeable and couldn?t be more helpful . Unlike the service / attitude of the young staff at the Chichester branch.
October 2023 by dawn ingram
Hope has been super helpful over the last few weeks giving me advice on flooring and vinyls .
October 2023 by Tom Goddard
Hope (the manager) is an absolute superstar! Her customer service was second to none! She was so friendly and happy to help! Could not recommend her enough!
August 2023 by Karen Wales
No welcome or smile then ignored, took my business elsewhere.
February 2023 by J Sd
The Havant store has a wide range of products and Diana was extremely patient and helpful when deciding what I needed, explaining durability differences & how to sample different types of underlay, etc. I was impressed by Diana's quick skill, knowledge & efficiency in accurately calculating amount needed - and her professionalism. Highly recommend Diana's service!Would recommend Carpetright re--layed their own flooring (maybe with different types of carpet) to help Diana and her colleagues show off their products as current flooring lets them down. Left reviewing until carpet was laid. All went to plan very well.
February 2023 by Makino Jenkins
Great place, cheap prices
January 2023 by brenda jeffries
Clearance outlet shop. Hottest place on earth when I visited with heating cranked right up. Bargains to be had on end of line products. Car parking can be confusing with one way system and only disabled bays closest to the shops
December 2022 by Sydnie Good
Waited around 40 minutes to be served, then when the worker was free we were told she could not cut lino because she was alone and it was 'too crowded' when there were only 3 other customers browsing in store. Very poor customer service.
December 2022 by candylych
Waited around 40 minutes to be served, then when the worker was free we were told she could not cut lino because she was alone and it was 'too crowded' when there were only 3 other customers browsing in store. Very poor customer service.
September 2022 by James West
Have been here a couple of times, the first was good, the guy in there is so helpful. last time we were served by a young lady, ear piece from her phone remained in during the transaction and she charged me wife twice. we had to return after a week as it was still not in our account and took a further 3 days, 10 days for there error and money we could spend. simply not good enough.
January 2022 by Blue Tewkesbury
Lee at Havant branch was brilliant, always happy to help and went above and beyond for us. Can't thank you enough!
October 2021 by Duncan Carse
The receipt for the remnant piece of carpet the final total included shipping and admin costs. Not mentioned in discussions with sales person before my payment was taken.Queried why not informed of the additional costs before taking money was told that I had accepted the final cost given to me and that was it. Explained that purchased another carpet several weeks ago didn't include these additional amounts. Stated that the person was wrong. Though these costs are standard why not be up front?Got my money back.
July 2021 by J Davies
Terrible service, uncarring manager and staff. Nearly 2 months waiting, wrong flooring delivered. Manager could not care less ( jody Havant branch ).I have asked for a full refund only to be told he will look into their company policy and let me know.DO NOT USE CARPETRIGHT.....Go to an independent carpet shop where you will be treated as a valued customer and not like something nasy that has been trodden in.
