December 2023 by Phil Sheldrake
Went in to the Lymington shop late yesterday with my 91 year father who had recently changed his broadband/phone package with Chloe there. He had said he wished to retain his landline number of 60 years - that had been changed, and apparently is irreversible, he was left without any service for two weeks and when he went in to find out what was wrong was told to phone BT. His package was also subsequently changed and is now paying more than before. Yesterday we were told we had to phone BT as it wasn?t their fault. The manager did try to help by calling BT without success but Chloe just sat there looking like she just didn?t care less.After sales service leaves a lot to be desired.
December 2023 by Steve Smith
I walked by the shop earlier today when it registered as -4 degrees and the door was wide open with the heating on!! How disgraceful! With the way things are with climate change it doesnt seem like EE are with the times! Every shop on the high street has their doors closed but they wont close it!?! Even the poor employees arent allpwed to clpse the doors because of head office!
October 2023 by Margaret Gray
Can't buy a phone plan, can't buy a phone, had an issue which they tried to solve but couldn't, not really sure who was in charge, I know who I think it was, shame the female 'sales' person didn't know she wasn't in charge, not much help, just kept saying same thing, absolute wasted journey to the store, left very unhappy, had they listened to what I had said the issue may have been resolved without having to do a completely wasted 30 mile round journey,The only thing they did do was phone customer services, but because they werent (young female) concise and hadn't listened to what had actually happened, didn't convert it properly and might as well have talked to them again myselfEEs website a waste of time and no one seems to know what each other shop staff and customer service are saying or even what their website says,Sort it out EE, your first bit of speel on your answer machine on your customer support line says We give excellent service!!!!!!!!!
February 2023 by Sue Darby
Had problems with our old phones. Billy was very helpful explaining the problem, ended up with new phones?
February 2023 by Billy Hole
Amazing Staff, Clean Store, Very Speedy Service and Superb Network! Never Had Any Issues, Always Helpful And Answer All My Questions. Definitely Recommend
January 2023 by Keith alford
Informative
December 2022 by drzircon1
In the Lymington store I enquired about a new phone, under the pretence of seeing what my contract with Vodafone was, the shop assistant sent them a message saying I was leaving, totally untrue, it?s a known hard sales scam that they use, disgraceful never going there again.
October 2022 by Emma Chesters
Absolutely appalled by the customer service at EE in Lymington. Walked in with a working phone and walked out with a mother board that had been fried by one of the team and a £690 bill to repair it. No apologies at all and a frankly insultingly tiny amount of money towards a new phone. Disgusted by how I've been treated. Will never go into the Lymington store again!
October 2022 by Joseph Vella
That guy in your adverts on TV is really annoying he keeps saying that everyone iPhone is the best one yet at this point no one is gonna listen to him because it's like we know what he's gonna say when the next one comes out ???
October 2022 by pete miller
Very helpful and knowledgeable
August 2022 by Rocket Pup
Amazing Staff, Clean Store, Very Speedy Service and Superb Network!
June 2022 by gary tunnell
Very helpful staff, very friendly and knowledgeable
January 2022 by Brian hetherington-ford
Great service thanks for our new phones
January 2022 by Anna Was
Great service thank you
January 2022 by Susan Deakin
I only want a Light Phone, and does EE in Lymington provide that?
