August 2023 by Julian C
Gunwarf Quay - 4th August 2023The products were nice (ladies, gents and CHILDRENS clothes, the staff OK, attentive enough.Sadly the music in the shop, not appropriate. I'm by no means a Saint, but I don't think the music selection with expletives (F###) being broadcast across the internal sound system for all to hear is appropriate.They sell kids clothes so quite clearly children will hear it....and it's school holidays.French Connection I think you need to have a wordJulian & Amanda
April 2023 by Emma Jacob
A nice selection of clothes at the Gunwharf Quays shop, however the dress I tried on already had a hole so not sure of quality. The staff were not friendly, the woman serving me was rude and looked very bored. She barely looked at us, biting her nails and practically threw the bag at me after paying. Also after paying immediately said 'By the way we don't do refunds, just exchanges or store credit'. Very unwelcoming and I won't return.
February 2023 by Alan D
A good range of clothes and very good discounts. But when I buy clothes the sales assistants always say "You can't get a refund on these items".Not only is this unfriendly (never a "Hi, did you find what you needed / how are you?" Etc etc), but also it is incorrect information. I can get a refund.A strange decision by whoever decided to start this practice.
February 2023 by Troy Crowhurst
Have bought a number of items from the outlet over some years now.Nice styling on jkts I have purchased.Not convinced about quality because I have a hole/rip appeared in front face ( not seam ) of a parka which I have only worn 3 times.The Manager was polite but simply gave me a Head Office number. Note I have not requested a refund..I've had it best part of a year but would like professional advice on a repair. It does have an unacceptable fault .Will be interested in their response. And willingness to help.x
January 2023 by Mark Farley
Visited in Jan, lots of bargains
November 2022 by Jason Brett
Having worked as an assistant manager in Guildford was really disappointed by my visit on Friday , no welcome , no recognition from any of the staff working. No one looked up from what they were doing , spoke to anyone or made eye contact. So much for the customer experience and being a brand ambassador for their company they work for.
August 2022 by Darin A Ball
Love it !
October 2021 by Julia Mint
Decent clothing for male and female.Very friendly staff.
August 2021 by Katti Galaz
Nice selection but all small sizes. 1&2.
July 2021 by Alan Kumrou
Very affordable prices for both men and women, some excellent bargains to be had.Pleasant helpful staff.
July 2021 by Leanne Brown
Great deals and very helpful staff. Longer opening hours than other shops in centre. Good choice, prices and service
September 2020 by GORDON CHAPMAN
One of the few in Gunwharf that still have genuine bargains.Staff are always helpful and not pushy.Met the Area/ Regional Manager who was also warm and friendly.5 Stars from me ,well done everyone.
September 2019 by human feelings
Very nice store for the shop, good quality clothing and price economical.
September 2019 by lawrence rodney
Great store
April 2019 by Tony Crawley
Good range of menswear pleasant welcoming staff friendly and helpful
