January 2024 by John Neil
I took my partner for NYE dinner and was very underwhelming. The lack of communication between staff was clear to see. Service was slow and the staff seemed inexperienced. The first real issue started when the main courses came out. I ordered an off menu 800g ribeye which i've done for almost all times i've been to ranchos, when the waiter served my steak it was clearly only a 200g steak as it was smaller then my partners 200g fillet, I had to question it twice before they returned it to the kitchen and after discussions with the chef they acknowledged that it was wrong and they said they had to cook me another steak. They gave me back the 200g steak and said they'd serve me another 600g once cooked which was a bit disappointing but acceptable. I had to wait and ask 3 times for my peppercorn sauce whilst I watched the waiting staff serve other desserts and tables, by the time I finally got the sauce our steaks were pretty much cold. When the 600g arrived around 15-20 minutes later it was rare at best I'm not fussy when it comes to steak but it was inedible and I ordered it MEDIUM so I had to get it sent back to be cooked more. Whilst this was going on I ordered a coke which I had to ask for 3 times and then finally they came to the table with 2 cokes, another example of lack of communication or understanding from the waiting staff. To be fair once the 600g had been cooked a second time it did come out piping hot and a good medium steak. Lastly we had to ask for the bill twice which took around 15 minutes to be brought to us. No offer of reducing the bill or any courtesy given all of the problems, it is a real shame as I've never had such problems and have been a long standing customer as I always find it to be a good steakhouse. As it was my partners first time she is definitely not going back and her night was very disappointing.
December 2023 by Chris Atkinson
I had a meal with friends on Friday evening. The food was very good, excellent flavours and well cooked. As a relatively new eatery, it's working on it's service and atmosphere. Pricing is mid range, but it is valuable for money. I recommend that you try their hospitality and pay them a visit.
December 2023 by Ian Howlett
Great restaurant, staff we're very friendly and nice. Food was gorgeous, I had the Carribbean ribs.
December 2023 by jamafrican657
Absolute joke of a restaurant chain. Don?t even have the courage to answer my 8 or so missed calls enquiring about a delivery that?s approaching 45 minutes late, chased information across most branches in the local area, all claimed to have no connection with one another. Disgusted beyond belief. Avoid at all costs.
November 2023 by Lea Schaffner
I really like the restaurant it?s very well there. Me and my friend came to portsmouth for holidays and decided to go have dinner at Rancho express. The food there is delicious! And the people there are very kind. Definitely gonna come back one
November 2023 by Paul Seymour
Booked for 5pm, nobody was there until just after 5, food was mediocre at best with my chicken having to be sent back because it was undercooked, waitress was really lovely and helped as much as she could the same couldn't be said for the kitchen staff as frankly they seemed to want to sit around on their phones more than cook, not a great experience and don't plan on revisiting any time soon
October 2023 by Beau Chambers
Visited twice last week while on Business in the area food was that good we had to visit again the next
October 2023 by Rosalyn Langley
I have just eaten the best cooked and juiciest ribeye steak I?ve ever had. It was delicious!! My husband couldn?t believe the size of the rib rack he was given. He actually couldn?t finish it all, a first for him and he said it was the most meat he?s ever had on a rack and was like eating a joint of pork!Rest of the food was fab too, highly recommended!I only scored 4 on the atmosphere because we were there when it was quiet but the music was good.
October 2023 by Alice June
The place is very nice!!! Me and my family have eaten there a lot of times, and the service is actually great. The food?s pretty good too, Made of high quality! Highly recommend going there it?s very nice.
October 2023 by Luke Blair
Had the all you can eat ribs on a Wednesday, totally worth it and were delicious!
October 2023 by Mitsuri Kanroji
I really like the restaurant it?s very well there. Me and my friend came to portsmouth for holidays and decided to go have dinner at Rancho express. The food there is delicious! And the people there are very kind. Definitely gonna come back one
October 2023 by Cal Gascoyne
Where do I begin?before I start Nicola you are the only bright light in an otherwise dire pit of brazen disgust onion rings straight out of the freezer ?ribeye steaks overpriced no flavour and the chef needs to go back to cookery class as he can?t cook a steak at all?ribs bland and flavour less on the whole a disgusting experience and I?d rather have gone for a happy meal at McDonalds?do yourself a favour and go elsewhere
September 2023 by Malky888
Had a perfect T-bone steak on my birthday I can?t wait to go back. The place was lovely and clean the staff were nice.
September 2023 by Karen R
Ok so it was very early on a midweek evening but very little atmosphere. We ordered steaks (of course!), mine came out well done not medium to well and it was taken back immediately and replaced by a beautifully cooked ribeye. Blue cheese sauce to die for! Any chef can make mistakes, it?s the way the error is handled which, in this case, was nicely done
August 2023 by James Wheeler
Best steak I've ever had in my life no word of a lie I had to go back the next day and get the marinated one I can't remember what it's called but it was fire ?, lovely staff and good price too, I recommend medium well done fillet with chimichurry sauce but if you get the special marinated one that's been cut in half get medium rare, I also recommend the runner beans with cherry tomatoes and the saute potatos ???
