May 2023 by Google user
I recently had a highly disappointing experience at the Sainsbury's store in Portsmouth. On a particular evening, I arrived at the store only to find that it had closed 10 minutes before its scheduled closing time, 22:50 vs 23:00. Frustrated and in need of assistance, I approached the store window and knocked, hoping to get the attention of the staff inside. However, to my dismay, they completely ignored me.\\n\\nAs a loyal customer, this incident left me feeling disregarded and undervalued. It is disheartening when a store fails to uphold its commitment to customer service, especially during operating hours. I expected better from Sainsbury's, a reputable and well-established brand.\\n\\nI sincerely hope that Sainsbury's management takes note of this incident and addresses the need for improved customer service and adherence to operating hours. It is essential for customers to feel valued and respected, regardless of the circumstances.\\n\\nI genuinely believe that Sainsbury's can do better and regain the trust and satisfaction of its customers.
December 2022 by Sharon Zahra
Nice local shop
September 2022 by Cristian Radu
Kudos to the tall senior who is always polite and gentle in that store ??I wish everyone could be like him ?
November 2021 by Greeny mori
My delivery was lost in track and I have phoned a multiple times to the online team, supposed to come between 11-12 but still received nothing at 4. One of the online team staff said its ready to delivered, the second one said its still in the store and not sure if there will be a slot available the other day. Suggested me to either phone the store directly or contact the online team the second day. I randomly phoneed to the albert road store which I believed a very helpful staff called Aymond answered the call, it took him some times to try to track my order and find the correct store to contact, also suggested new method to solve the problem. Very polite and helpful compared to the staff who I called later. I still like to shop in Sainsbury's but may do the store instead of online shopping now.
November 2021 by halima ali
Reasonable. Helpful and polite staff. Everything is so expensive these days but not their fault
November 2021 by Joe Isaac
Good shop. Pity the guy on the till was talking on his headphones.
August 2021 by keith wheeler
For Sainsbury's Local store next to Co op Store on Middle Road. Park Gate Southampton. HAMPSHIRE.
August 2021 by Nico xx
Great shop with good bakery!
November 2020 by Janet Egleton
I shopped in here today and put thru too many bags on self service. I asked an assistant to help and she shouted at me to press a button but i wanted help with deleting the bag. She would not come over and help me. Another lady did help and i asked to speak to a manager to complain. While i was standing there the assistant was still shouting at me Oh you are still standing there then she was shouting at me. The manager came and apologised. I will never shop in here again
March 2017 by Sean Gordon
Shuts at 10-2-11 when says on window shuts at 11 unhelpful not happy ran to shop last minute not ran for 20 years go to tesco very helpful there and stays open till 11 ð???ð?? if I could post without putting a star I would
February 2017 by Andrew Minter
This is the most convenient Sainsbury for where I live and I'd forgotten why I never go there. Miserable, unhelpful staff.
February 2017 by Master Hedges
Friend got accused of stealing for putting his phone in his pocket and then follow round store, hostile nature shown. My friend has never stolen in his life, so felt offended and we haven't gone back since.
October 2016 by Alex Talmage
Classic Sainsbury's.
