March 2024 by Robert Foulger
The staff were brilliant never waited long and were very helpful and polite and never put pressure on me and explained things clear thank you
March 2024 by chris Porter
I went to the commercial Road branch to pick up my hearing aid that had to be repaired just a couple of months after the warranty ran out. I was charged for the repair. However when I arrived I was in bad health and asked for assistance. I am registered disabled with a nasty disease called Chronic Ulcerative Colitus. When I arrived I was feeling really unwell and was in a desperate state.I tried to explain this to the young women at the desk without embarrassing myself that I needed to use the toilet urgently. She point blank told me I was NOT allowed to use their toilet and pointed me in the direction of The Cascades shopping centre. The toilet in The Cascades is a 10 minute walk each way. I can't go into details what happened during the walk to the toilet. Totally humiliating. I find it very difficult to understand a company who is looking after patients health can have this total lack of understanding an empathy for someone who is suddenly taken ill.
February 2024 by Connie Holt
Everyone was friendly,and helpful,they understood my needs,and the tests was comfortable and was explained every step
February 2024 by Gordon Parker
On commercial road, I walked right past them going to where their old branch used to be lol!They had just moved, I went in to get a fix done on a frame, which they repaired as I waited.It was busy but all done as expected, the new store will be nice once the final fit out is completed (carpet wasn't finished when I went in).
February 2024 by Shafqat Rana Sayed
Friendly staff with quick service
February 2024 by Reuban Uddin
Good opticians good value and the guys there are very helpful
February 2024 by Loren
Absolutely disaster! I had appointment over weekend when I came just couple people were around. I've been happy and thought it will be very quick process. First bad impression was that staff didn't came to the front desk for at least 10 min and ignored that I'm waiting. I waited optometrist for eye test half an hour and when she went to speak with her colleague from her office she just literally ignored me. Than, on the way back she said that I need to wait another 30 min just for eye check. I was left without eye test or new glasses that day as my driver can't wait hours and it cost me if I need back by taxi. I reported about this to manager and he as usual just said 'sorry' without offering to come back and willing to help in this.I'LL NEVER COME BACK TO THIS SHOP FOR EYE TEST.
February 2024 by Barry Bond
Staff seemed much more switched onto those just coming through the door. Was it assumed that because I had my eye test I was going to wait forever for an assistant to choose my frames and make a purchase? That is what it felt like!
February 2024 by Rochi teacher
40 minutes waiting just to collect my glasses. And I had to remind them I was still waiting.
February 2024 by Shayan Shahidi
Unfortunately the staff here can be rude and un helpful. Manager man make who wears glasses can learn some manners
January 2024 by Aliakbar Shakour
I have been at two different branches, and I can say that the team are the best that I have ever met. I have been wearing glasses for 30 years. I know how it works and who is professional at this job, and I recommended Specsavers strongly. The offers and treatments are perfect.
January 2024 by Cheryl Marriott
Very satisfied with the opointment and the after care even though it was over the Christmas period they still phone me to apologise for the delay but I thought they were very quick my glasses were ready Friday 5th January
December 2023 by Jacqueline Barnes
Served by angelica today great service very polite and patient nice relaxed atmosphere
December 2023 by Analiese Campbell
Fuss free and genuine service. Glasses fab, small adjustment needed.
December 2023 by Michael Button
Poor choice of frames had to interrupt staff sat around talking on more than one occasion for assistance
