January 2024 by Tim Robinson
Always friendly and very swift service.
October 2023 by sarah R
Super friendly staff and fast service. Perfect!! Thank you
August 2023 by Melinda Köller
This place is terrible. The people are extremely rude, they don?t talk to you and won?t serve you ten minutes before closing time, plus they?ll rip you off. I needed to change a battery in my watch and I?ve been told it?ll cost me £24.99! Obviously I left and I never ever will come back here. On Highland Road Goulds Jewellery changed my battery for £7.50 immediately. I would mention my boots needed a new heel I payed £25 for it and after the first wear it came off. Do not use them! I?d give them zero stars if I could.
August 2023 by Gar Hayes
Had a pair of shoes resoled and heeled. Went to collect them and the female assistant just looked at me and did not say a word.I passed the ticket to her and said I have come to collect these. Still not a word. She shuffled across behind the counter and selected the shoes and plopped them on the counter. Still not a word. I said thank you very much can I swap them these ones to be repaired as well (the shoes I was wearing at the time) No! She exclaimed. No you can't. I enquired as to the reason and she said "well used been wearing them all day". I thought yes, this is a shoe repair shop and these are a pair of shoes which funnily enough I use on my feet. When I asked how long I needed to disinfect them before bringing them in for repair she replied "tomorra". I believe the correct response would have been "certainly sir if you wouldn't mind placing them in this bag and we will repair them tomorrow and have them ready for you by close of business". Thank you for visiting our store.And they keep holding enquiries as to why the high street is dying.I will return tomorrow and if she is still serving I will be taking my business elsewhere.NOTE: the gentleman I gave the shoes to on the previous day was pleasant and polite. Perhaps he could give her some lessons in customer service and manners.
March 2023 by P Cat (Bigcats)
Needed Yale keys cut. Paid way over the top for two keys that had to be ordered in (thinking great I'll get Yale replacements). They were cheap and nasty timpson keys and not proper Yale keys and twice the size.I'll stick to the online far cheaper alternatives now as at least they supply Yale keys.Feel very ripped off for what I paid.
September 2022 by Joe M
I took back a spare van key which was too short to fit in my ignition. The first response was "why didn't you check it at the time?". Then I was repeatedly told it was the same size. When I held both up and pointed out that it was clearly 1cm shorter, he told me the metal piece was the right size and the plastic didn't matter. The plastic stops the key actually going into the ignition, so the key is useless as it is.
July 2022 by Lewis Doughty
Whilst standing and waiting, the lady who was working told me that she was closed, at 5 minutes to 6, whilst the doors are open and she is serving the person in front of me. "Sorry, I've cleaned up and I need to cash up yet..."Never had this problem before. I'll stick to using the Havant branch. The service is alot better.
June 2022 by Ken Boyce
Fantastic service, Sean was very helpful and would definitely recommend. Several different jobs, dry cleaning, key cutting, shoe repair, watch repairs, all sorts.
January 2022 by Stephen Langley
Had some keys cut today at Timpsons Frattom, Tony was in the shop and all dealt with professionally and with a smile...welldone Tojy.
October 2021 by Joe McGoldrick
I took back a spare van key which was too short to fit in my ignition. The first response was "why didn't you check it at the time?". Then I was repeatedly told it was the same size. When I held both up and pointed out that it was clearly 1cm shorter, he told me the metal piece was the right size and the plastic didn't matter. The plastic stops the key actually going into the ignition, so the key is useless as it is.
July 2021 by Colin Michie
Working with young people i often engage them in projects where some engraving is needed. This is the second time that I have used this service and on both occasions the manager Sean has been brilliant with such a speedy and professional service. Excellent all round.
July 2021 by Benjamin Carey
Requested simple battery change in a watch and was told "not my job to fit other people's watches". Also had keys I needed cutting so lost that business too. Timpsons was always my first place to go for keys without a moment's hesitation. Since discovered a local independent willing to cut them at a fraction of the price.
July 2021 by Kieran Stanworth
Nice pair of blokes but quoted over £70 to resole a pair of boots. More than £50 more expensive than the last place that quoted me. Don't bother, go to an independent.
July 2021 by Jamie Hick
These guys are amazing, went to get my work watch fixed, was quoted £10. He then said it was on the house and thanks for everything your doing. I'm a nurse FYI x
September 2020 by Paul Clark
Highly recommended. Sean was very helpful and knowledgeable with regard to a non standard key I wanted cutting, when I dropped by on the off chance while out walking my dog. Did a perfect job and it worked first time. Great service. Thank you.