January 2024 by Harry Baden
The click and collect isn't fit for purpose been waiting half an hour and still not ready.
November 2023 by R B
Popped in today to get a radiator and got fantastic advice and help from Nathan. Nothing was too much trouble for him and he took the time to walk us through the best options and happily looked up any questions we had. Nathan is a credit the store, thank you for your time and extremely kind customer service Nathan ?
November 2023 by With Hayley
Terrible customer service by an older lady name RITA at B&Q Nursling today. I went into the store looking for a specific item. I asked RITA if she could point me in the direction of where the item is and she did this in a very unfriendly manner. I went to where she told me the item would be and I couldn?t find it so although I felt reluctant to ask her again (due to her initial bad attitude with me) I did so because I just wanted to get what I needed and leave. When I approached her the second time she tutted at me and started waving her hand and shouting that it?s ?over there to the right?! I explained that I?d looked there multiple times and it was nowhere to be seen, she continued to wave her hand in that direction and shout at me. I understand everyone has bad days but RITA was at work and being overly aggressive with me, for no reason at all. I was absolutely gobsmacked at the way she was speaking to me for simply asking a question! Other customers in the store were looking and quite honestly it was embarrassing and I felt mortified! I was on my own with my two young children and there was absolutely no need for her to react and speak to me the way she did. Once I found another member of staff, who was extremely helpful, they confirmed that the item I was looking for wasn?t sold in stores but could only be ordered online. After my experience with RITA today, I will not be returning.
November 2023 by Toni Mcqueen
Excellent customer service from Dan Lacey so helpful and polite nothing was too much thankyou DanToni and Molly
November 2023 by Home & Life By Hayley
Terrible customer service by an older lady name RITA at B&Q Nursling today. I went into the store looking for a specific item. I asked RITA if she could point me in the direction of where the item is and she did this in a very unfriendly manner. I went to where she told me the item would be and I couldn?t find it so although I felt reluctant to ask her again (due to her initial bad attitude with me) I did so because I just wanted to get what I needed and leave. When I approached her the second time she tutted at me and started waving her hand and shouting that it?s ?over there to the right?! I explained that I?d looked there multiple times and it was nowhere to be seen, she continued to wave her hand in that direction and shout at me. I understand everyone has bad days but RITA was at work and being overly aggressive with me, for no reason at all. I was absolutely gobsmacked at the way she was speaking to me for simply asking a question! Other customers in the store were looking and quite honestly it was embarrassing and I felt mortified! I was on my own with my two young children and there was absolutely no need for her to react and speak to me the way she did. Once I found another member of staff, who was extremely helpful, they confirmed that the item I was looking for wasn?t sold in stores but could only be ordered online. After my experience with RITA today, I will not be returning.
October 2023 by Martin Deerfoot
Bought a bathroom extractor and had a problem fitting it because the ceiling had been reboarded, twice. Anyway, went back and spoke to the gentleman in plumbing who was really helpful, spent time to understand the issues, and came up with the perfect solution. Brilliant.Also returned some electrical fittings with no receipt, and the check out person, very politely, searched my account, found the transaction, and raised the credit.Must admit, not the sort of service I often experience in B and Q although the gentleman in plumbing is always extremely knowledgeable and helpful.
October 2023 by Mitchell Davis
Great customer service from Emma. She helped us to choose the best paint colour and was happy to help. She was very knowledgable and knew what she was talking about which made the whole process smooth. Thank you Emma!
September 2023 by Joanna James
Staff extremely polite and helpful. Just watch out that you check your till receipt before leaving the store. 3 times in a row I have been charged for items I didn't have
August 2023 by Tegan Ducker
This is a really big B&Q and has almost everything you could want! Staff are friendly and helpful. They have an excellent flower selection and often do good deals over the bank holidays
August 2023 by Joe Allen-Aldus
Really poor experience. Having paid for an order online to collect in-store I drove 30 minutes to be told someone else had collected my order. I was told nothing else could be done and was refunded. No goodwill gesture and to make matters worse, I now have to wait upto 14 days for a refund (it was an expensive purchase) and the gift card I used for part of the purchase was refunded as a credit note and can only be used instore. So I can no longer click and collect with another store to confirm stock, having to risk it and pay on collection and hope it's still there. All whilst still waiting for the refund.1 hour wasted, out of pocket and hugely disappointed.Would not recommend b&q as when you pay and click and collect it doesn't necessarily mean it will be there!
August 2023 by Joff Pragnell
Great store with a huge selection of home improvement products. Staff are friendly and helpful.
August 2023 by Lizzie Horner
Helpful staff once your able to find one. Easy to park. Good stock. Knowledgeable on products.
July 2023 by Dan
Don?t usually leave reviews. Peter who works the wood cutting machine at B&Q Nursling was the most helpful person I?ve ever met! I went in with what sizes I thought I needed & then confused myself massively. Peter took the time to help me work out everything I needed after I explained it (badly) & was spot on! Will definitely use his service again.
July 2023 by Adam Wright
Have bought many household items from padlocks to toilet seats to planks of wood to hosepipes. There's usually something at a reasonable price
July 2023 by matthew marsh
Excellent much more choices compared to the smaller ones