March 2024 by ian gale
Easy to navigate found what I wanted easily
February 2024 by P L
Took phone in on Saturday, hadn't heard anything so went back in Wednesday next week to follow-up and found the phone in exactly the same place on the shelf they'd left it, not having been looked at. Couldn't give a reason but promised to process it within the hour so I went off to do some shopping. Got a call about half-hour later saying there was chip damage to the glass (there wasn't, it was a scrape) and they could pay the faulty price for it (a third the original, grade C price)... if this 'chip to the glass' was so bad they'd have noticed when it was dropped off and they would have said at the time. Awful service, no care or concern whatsoever - waste of hours going back and forth, shop wasn't busy so assume this was just pure laziness and bad management.In response to your reply, the phone did not move from where they put it 4 days before - they obviously forgot about it and had told me 24-48 hours when it was dropped off. Something as glaringly obvious as what they called 'the big chip to the glass' should have been pointed out when it was dropped off. Doesn't matter, it won't change anything and I won't bother in future since this is how you treat people. Follow-up as customer service replied, the store decided to lie and tell their colleagues that it was actually a crack on the bottom not a chip on the right-side. No consistency at all but anything to cover their own backs. Trade-in at your peril.
January 2024 by Graham Thorpe
Good prices when buying things. Only problem is when your selling to this Company they give you very little in ways of exchange.
January 2024 by Mark Middleton
Always clear and transparent pricing.
December 2023 by Shaun Rowe
Great aeevice
December 2023 by ????? ??Blondemoment?? ??
Lady assistant very helpful, one of the men in there not helpful at all
November 2023 by liam mCcarthy
I can't believe I got this amazing speaker for £4! Certainly will help me with my mental health ?
October 2023 by Geoff Philpot
As a regular user of cex I have met a few undesirable staff in other stores but again my trip to Shirley cex I met George. He's always very friendly and very helpful. A great asset. Let's hope he's here to stay I have seen a high turnover of staff at this particular branch
September 2023 by Sharon Abbott
Always a great place. Lovely and friendly service
August 2023 by Michael S
Always a pleasure to visit. Very friendly and helpful staff.
August 2023 by batoutoffawley fawley
It a cool shop for tech and other things
July 2023 by Justin Sanders
Really helpful staff. I had a few bits that I was looking to trade in toward an old guitar hero controller. Despite how busy the store was I actually got to the front of the queue quicker than I thought. When I did get served, I didn't get what I was hoping to get trade in wise but the person behind the counter was super friendly in explaining everything.. Shout out to the Shirley branch, thanks dudes! 10/10 will shop again!
July 2023 by James Messenger
The staff were really supportive, informed and polite.The prices are slightly higher than competitors, but tech purchases come with a 2 year warranty, and full testing. The best you get elsewhere is a unconvincing promise it?s not stolen.
June 2023 by JK 1983
Great place for games and pc bits
May 2023 by Tom Byrne
Went to sell an item. Was ?Greeted?, and I?ll use that term loosely, by someone that had no personality or any real desire to work, let alone in this store. Just walked off with the item I had come to sell, no smile, no customer service. I am not asking for five star, but Jesus, you can smile and fain an interest, hey is it too much to be looked at in the eyes?!?Was quoted a figure and was happy. Went to collect and it was considerably lower. I get you need to pay a fair price based on condition, but maybe say ?this is subject to inspection?. Or just don?t offer any price until it had been inspected. Left feeling like I was an inconvenience. Here?s to you, hopefully as you continue to work there and wake up, realise your 46 and have achieved nothing with your life.
