September 2023 by charlottecharlottel
Stopped for a take out coffee during a travel break. Around 1pm the cafe was fairly quiet - no wait time for the coffee. Staff were friendly & efficient, coffee was decent.
September 2023 by Gary W
Had a tasty snack and a nice coffee at Costas. Service was friendly and efficient and prices reasonable. Good selection of food and beverages and plenty of seating. It is not luxurious but an excellent place for a quick bite.
May 2023 by Pinacolada21
Been here quite a few times with no complaints. My last visit I literally felt like I was being told off by a young female worker, with a queue of people behind me I was made to feel like an idiot. Great service, NOT.
November 2022 by Cenk Babatas
Ordered chai latte, received warm milk.
November 2022 by fairymk
Rude and unfriendly staff. I tried to order a pumpkin latte and to be honest, I couldn't read the menu, the screen was moving quickly so I ordered what was the autumnal favourite without realising that they didn't do pumpkin latte at costa. Anyway, the tall male worker, instead of being kind and saying they didn't do that one, instead he said "This isn't starbucks." Just rude and blunt. Way to make a customer feel absolutely stupid. I know it's a Costa and it is the worst Costa I've ever been to. I went there happy and smiley as I always do. Its tiring being a customer trying to be nice to workers when they don't even smile back. If you want to be treated like an idiot, go here. An absolutely miserable place.
November 2022 by Vintagemalt
Stopped for coffees after shopping in West Quay shopping centre on Saturday 29th October. There was a queue of around a dozen people or so but I thought this would move through quite quickly. How wrong was I. We queued for a little over 35 minutes and then another 5 minutes after ordering. It is difficult to complain as there were only two staff on and they simply couldn't keep up. The tables were not cleared or cleaned, the bins were full to overflowing basically it was a mess.
October 2022 by C9367IZaszoo
Stopped off here for drinks before playing a game locally. Coffee was nice but staff were miserable - possibly having a bad day or because it was the end of the day but would?ve gotten 5* if they?d have smiled!
October 2022 by Lamie Bakhshi
Awful service asked for sandwiches they said they don?t have it I showed them give them to warm it up they throw the packs of sandwiches near microwave give me the dirty tray with coffee if I can I literally give them 0 never had this experience before in Costa west quay down stair coffee customer service is just so bad
August 2022 by Blossoms Exposure
I went to another costs in town and they made me wrong drink. So I went up in Westquay and asked if they could do anything and they said no. I'm quite disappointed as I wanted a mint choc chip frappe and it doesn't even taste like mint
July 2022 by amandagQ5289VO
Would have been nice to have my drinks before my hot food went cold but I was rudely informed she was doing it! But at least she and the other girls found it funny! Too busy taking orders and no hurry to finish them.
June 2022 by Brian Harrison
The costa below Bargate Southampton was friendly and inviting well done staff on duty ? today keep it up?
May 2022 by Chris Coleman
Good one. Stocked with vegan options savoury as well as sweet.
April 2022 by Frankie Frankie
Nice cup of coffee but did they really need the air conditioning on as it wasn't that warm in there
February 2022 by JohnCracknell
Situated in the multi level West Quay shopping mall close to the Apple store. Ideal for us waiting for a repair. The usual excellent quality coffee. Friendly staff. Good Covid observance
December 2021 by Alison
As always, the service was excellent. The staff are always pleasant and polite.
