January 2024 by amir bagheri
Himal was amazing today and so helpful with all of our ski purchasesSouthampton store
January 2024 by Plato TPT
Wide range of products, wished they could've done more discounts.
December 2023 by Mohammad Saleem Ibrahim
Very rarely I have seen such a genuine willingness to help sort out your issue. My son bought me an inflatable kayak online with the wrong pump. Luis was top of the class to sort out my problem when I brought the pump at Southampton Decathlon.Your staff are very motivated to help.Thank you
December 2023 by Perpetual Tourists
Love Decathlon. Something for everyone. It?s standard across all stores no matter where you are and always good value for money.
December 2023 by Elie El Khoury
Very competent, friendly, and helpful staff. Specifically, Ash and Liam are the two people that helped me. Liam diagnosed some serious issues with my bike, and recommended I should get a new one instead. And Ash explained everything to me, answered all my questions, and was very patient. He then helped me select a new bike, thoroughly checked/adjusted it before handing it to me, and even threw in some mud guards and lights! And also handed me the new break pads that they had just installed on my new bike the week beforehand.Great experience overall, will definitely keep visiting those guys for any bike issues I have in the future!
December 2023 by Stouffer
Has really gone downhill recently. Stock levels are now very poor. Many items now unavailable or only in limited sizes. This also appears to be an issue at other branches. Suspect that on-line sales are being prioritised over in-store purchases. Has the feel of a closing down sale about it.
December 2023 by DoWhatYouLoveANDLoveWhatYouDo
First experience with Decathlon and I'm ultra pleased, I ordered a kids bike online and they kept to the expected delivery date which I really needed to work out due to it being 2hours away. I got into the store and was surprised to see it built, Liam and Callum had clearly grafted to get this done on time....I was over the moon with the friendly, quick and efficient service and it's certainly been a much more pleasant experience than Halfords!
November 2023 by Brian Hayes
Harry was brilliant, he was patient and very welcoming. He gave advice and offered suggestions and offered his time to assist us. Really appreciate the personal touch. The store offered a decent variety and the options were amazing. The check out was an experience on its own with the scan-less system. Made the experience note worthy and will be referring friends and family. Thank you for the service
November 2023 by Miguel Enrique Cruzate
Natalia was very professional and she support me, keep it up Natalia
November 2023 by Sally Rogers
Great shop until you have to put your items in a box at the cash point , the news clothing came out covered in dust - fluff & hair !
November 2023 by Lynn Sutton-bunnell
I recently bought a small item at southampton which was immediately returned via the customer service representative. The monies were not refunded, although it was thought they had been. After chasing the company and recently the store, the company will not return the funds for an item not received until a two hour trip to return the item in Southampton has been made. Central customer services say they cannot deal with items bought in stores, despite the store saying they occasionally refunded items which had been double charged. This was not made clear at the time of purchase and funds have not been returned, despite chasing emails for nearly a month and being a registered carer for three, with time being short. A referral is now being made to trading standards. Be aware that items bought in store can also only be exchanged in store, even for 'members' and there are not many stores nearby. Very disappointing for a large company that ptides itself on customer services.
September 2023 by Simon Dennis
Best sports shop in Southampton. A vast range of sports covered. Good products at great prices.
September 2023 by Monika Volfová
I went to buy tennis rackets last week and Daniel, who was helping me, was very helpful and professional.
September 2023 by Orchids OnMyWindowsill
Always ready to help at the bike workshop. Friendly, and prompt to fix the bike problems.
August 2023 by rashid habibi
very friendly, great customer service and professional quality work. Check them out.
