January 2024 by Tan S
Worst customer service ever. Put bacon on my pizza when I asked for them not to. Started arguing that he was right. The person named apparently Ibtifar was completely incompetent and inconsiderate about the situation. Made it seem like it was our mistake. Refused to rectify the issue. I would advise everyone to stay away from this place as it is not even worth one star. I won't be ordering from Dominos again due there intolerance.
November 2023 by Maxine Attrill
Good service & friendly staff
November 2023 by zezhuang hao
Bad service. I ordered 7.99 pound two topping deal but was charged 9.99 pound without letting me know. The staff at first claimed that I was wrong then tried to ignore me when I tried to have a talk . At the end, they agreed to give me free drink when I felt angry and refused to take the pizza away. It is fine that the staff makes a mistake but they are trying to get rid of the responsibility from the beginning to the end.
October 2023 by Gabriella Dee
Forgot my order and made us wait over 50 minutes for a supposed 25 minute wait.
October 2023 by nitin amazon
Best taste , variations in toppings..
October 2023 by Ash K
The lady on the phones really nice, helpful and kind.
July 2023 by David Sunderland
Very friendly. Good service
June 2023 by Naveen Nayyar
Took wrong order. Made me wait for 1 hours and 30 minutes when called told they forgot to deliver and finally delivered the wrong order and cold pizza. I have never experienced such bad service from any of Domino's branches
June 2023 by Colette Carroll
Very nice ham and pineapple pizza really enjoyed.
May 2023 by Baz R
Ordred twice from this Dominos at Burgess Road, first time food arrived burned, second time it was a mashed pizza. Reported to Domino's customer service first time and received an email that they are sorry and will improve their service. Why should I pay for a food that is not meeting the normal standards for a food service. Photos are showing the quality. Will never order from them.
May 2023 by sharan sahota
Very bad customer service. I ordered 2 pizzas for delivery on the 15th march 1 without mushrooms because of an allergy in the house. I didn't receive one of them and i received the other pizza with mushrooms on them when i specifically said no mushrooms. I then called back and told them and the lady said they will make another one and deliver it again. I waited outside my door for this driver. After an hour I went to the store because he hadn't turnt up. The women working at the time apologised and added credit to my account saying I could use it whenever i wanted she took my details and showed me. I now call up to try to use my credit and the man said I had no credit on my account so I can't help you he didn't care about customer service nor did he ask me my name or email address he just said no. I am so annoyed because you don't expect this service at all. They didn't even try to help me. I would think twice before ordering from her again. I lost my money and credit. Poor staff who don't care at all.
May 2023 by Nuno Cruz
Ordered a menu, came incomplete. Called several times, to have dismissive responses as they couldn?t trace the order, after one month, and discussing with Domino?s main branch I was given an apology and said that would get a refund. The refund never came.Basically payed for something that never arrived, everyone who you speak with says that it?s not their problem, and never even got the money back.Be careful with this business
April 2023 by Chloe Elgram
Order a cheese burger pizza tonight 11/3/23) got the pizza and it looked like it had been dropped or a kebab. Phoned them to ask / complain. Could not have a refund or store credit. So got a new pizza. They said it would be with me in 25mins I said it better be here before that. Also came with sauce.
April 2023 by Addison Rogers
Great staff who are very kind and thoughtful as long as you treat them with basic human decency.
February 2023 by kaixuan Cheng
We waited for three hours. What's wrong with this shop?
