November 2023 by John Huxtable
If you want great quality furniture and staff that actually care about the customer and the company they work for, then Furniture Village is the place to shop. Kim is a brilliant advocate for the company, with his personal non pressured approach and really helpful in guiding us through our shopping experience.
November 2023 by Daniel Ruddy
We visited Furniture Village in search of a new mattress and we were greatly assisted in this daunting search by the help and expertise of Kim Dodd. We tried out a number of mattresses which is so much better than what you can do when only shopping online. There is an enormous range to choose from at Furniture Village. With Kim?s help we narrowed the search down to a couple we liked. I must commend Kim for his knowledge and passion and his approach in providing excellent customer service. Many thanks.
November 2023 by MH
Grant was fantastic, friendly helpful and patient. No pressure, encouraged us to check our colour choices in natural light, really knew his stuff.Really enjoyable buying experience. Complimentary coffee was also excellent!
November 2023 by Annmarie Hills
Came over from the IOW in dear of a new sofa. Welcome by the lovely Bana, she answered all our questions with no hesitation. Really feel she helped us get the best and most appropriate for my mums needs. Apologies for keeping you after hours, we appreciate your kindness and help ?
September 2023 by Ellie Jones
We ordered a mattress in store and we?re told it would be delivered within two weeks.It was not until we tracked the delivery two weeks later and saw that our order would be delayed by a further 2 weeks without being told this.We have now found another website that could deliver the same mattress the next day (which we did and it was brilliant) and now want to cancel our order with furniture village.We have tried to call the store since Wednesday to cancel our order and complain about the lack of communication, but each time we can not get through to talk to someone.We tried the online chat function, who weren?t able to help us, but they passed our complaint on to the general manager of the Southampton branch.The GM hasn?t made any attempts to contact us or rectify the issue.We tried the online chat again a couple days later, which only told us to call the same store number we cannot get through on.I do not recommend furniture village, very misleading lead times, no communication at all, and you cannot talk to someone when trying to phone.
September 2023 by abhishek sinha
Had a lovely time with Grant at furniture village in Southampton and ended up buying a lovely sofa set, a side stand lighting and a lovely wall painting. Was great to get some bank holiday deals too. Definitely recommend Grant and this amazingly huge furniture village here.
August 2023 by John Lampkin
I was served by Claudia over a period of a few months, and they were always happy to answer questions. After ordering from Furniture Village once before and having received good customer service the first time, my partner and I decided to come back for more. This was even after an electrical fault was found in an item, which was solved quickly by FV calling out a repair man. No issues since. We have been pleased with the items so far and look forward to receiving the rest of the order!
August 2023 by Chelsea Poultney
Had a great purchasing experience with Furniture Village - thank you to Bill specifically. We purchased quite a few items and he patiently walked around the store with us noting the product codes and processed our order even after store closing time. Everything arrived on the specified delivery date, care kits given, great communication and followup after purchase to be sure we are happy with everything. Would definitely purchase from them again.
August 2023 by Chris Tinkler
I went to Dreams and then I came to Furniture Village. The difference in knowledge of the two stores was massive. I?m a manager of a car garage (E&J Jarvis) and sell cars for a living so selling me something requires skill and knowledge. Ian Stait was very good. His knowledge was excellent. He managed to sell me a mattress. I recommend anyone looking to come here. Well done.
August 2023 by Evan Angelos
Amazing experience at furniture Village. We've been looking for a sofa for a long time and managed to find the perfect one. Amazing quality. Great help by Grant.
July 2023 by Jessica Palmer
Victoria in the Southampton store was brilliant from the moment we stepped in the shop. She ensured we had all the information we needed without being overbearing. Offered us a cup of tea whilst we browsed. The wait time for our sofa was very good (9 weeks) compared with other retailers (22 weeks). Our sofa arrived in great condition and the two delivery guys were cheerful, efficient and friendly. Great experience!
July 2023 by Rainer Gordon
Whilst browsing around Furniture Village with no intention of buying .... we came across Nana Fox (Victoria). Two new sofas later we left feeling so happy. Nana Fox's furniture knowledge and design ideas were very helpful. I've never left a store feeling so excited about Furniture.....thank you Nana Fox.
July 2023 by Mohammad Sulaiman
Claudia was amazing, if you need to kit out your house she is perfect, she stuck within my budget, was everything we ordered is a perfect fit and looks lovely! She also explained how to look after it, and kept an eye on the delivery! Can't express enough how good this service was, have made a friend now who is really good at interiors x
July 2023 by Darren Dickinson
Purchased a bed, mattress with everything today with Mark! He treated us so well and managed to get us the best deal! Amazing free drinks and cookies! Highly recommend!
June 2023 by Sue Hilton
After receiving fabulous service from Victoria at Furniture Village Southampton our new Sofa and Chair arrived in time and the delivery service was very efficient and quick. The lamp that we ordered separately was sent as soon as that was ready so we didn?t have to wait for the sofa. We were also inspired by Victorias interior design ideas too and so kept with our urban jungle theme. Final touches needed like curtains but very happy with the service both before and after the purchase Thank you ?
