December 2023 by Rebekah Reeves
Good selection but can only buy things with a gooutdoors card which is £5 and only lasts a year. Looking for a new climbing bag and the staff member was very helpful and said about the weight bags to get a proper fit and comfy bag
December 2023 by Jilly Boden
This review is about the customer services team.The shop itself is fine as is the website.The trousers I purchased almost 2 months ago have started to come apart at the seam.I contacted customer services about 3 weeks ago.I have heard nothing!I do not think this is acceptable!
November 2023 by Ian Woodland
Good shop. Unfortunately due to my height I can't find any hiking trousers that fit. Shame
November 2023 by Rupert Thomas
Always happy to come here - range and quality of stock is always good, and the staff are friendly, helpful and well-trained. What's not to like?
October 2023 by Lisa Holgate
Good nice staff cheap tent for the young ones. All good
October 2023 by Joe Taylor
Turns out, good customer service does exist! Thank you for all of the help, it?s really appreciated :)
October 2023 by Karen
Was going to be charged £20 over ticketed price for garment at till. Staff member altered price when I queried it but beware being overcharged!!
September 2023 by Alan Mascall
Staff members are very helpful and gave me great advice. Shelves looked a bit bare though.
August 2023 by Dilara Wilkins
I was excited to visit Go Outdoor, and buy some camping accessories but I will admit the shelves were so messy, and some of them were almost completely empty especially the crockery section. I couldn't find what I was after, the staff wasn't really helpful in general.When I get to the checkout, the person who served me spoke so quietly that I had to ask him to repeat himself every time. If I didn't work in sport equipment retail, maybe I wouldn't notice these things but I was dissapointed in general.
August 2023 by Chris Nash
Wont be going here again, very rude staff. The tills are open plan and nothing to say queue in specific place, old gentleman at till then demanded I go to queue by another till as its not fair to the other people. Wasnt just me 2 groups of people did the same after me and he was rude to them. I was then directed to a lady to do a refund. Didn't even get a hello just "do you have a receipt". Was an online order so had email receipt. I asked for some proof it had been returned in case the refund didnt go through to which she snapped "you didnt give me a receipt so I can provide anything". Not like I ever had a paper receipt to give her. I have not received anything to say a refund is being processed so I expect im going to have to chase that up too.
August 2023 by Lorraine Hounsham
Don't try and purchase a bike on a weekend. We have been in twice on a Saturday over the last few months to try out electric bikes to be told 'oh there's nobody here from the bike department, they didnt know where the key for the lock was, so couldnt even sit on one for size !.Ended up buying 2 electric bikes elsewhere...
August 2023 by Emma Hayes
Good range of products but didn?t seem to display prices which made things quite difficult
August 2023 by stewart harder
Southampton store was helpful and staff. We're. Polite however online sales was messed up and delivery messed up to apparently out stuff went to wrong depot. Then got lost promised 2 deliveries and didn't come
July 2023 by Emma Cooney
Dreadful shop. Went Saturday 15th and it looked like it had been robbed. Barely any stock on the shelves no staff to help with an enquiry.
July 2023 by Adam Hallett
Been hit by £100 parking fine for parking over the 2hr limit. Reason I was over the limit is I needed a lot of gear and spent a lot of money.