January 2024 by Ralph Bateman
Excellent selection of watches to try on.Darren was very knowledgeable on all the watches and the differences between the brands.
January 2024 by Mikey Holcroft
Visited the store this afternoon with my partner to return a watch that was a Christmas present that unfortunately wasn't to my taste. We had Darren deal with our return and to help choose another watch. His knowledge and customer service was exceptional , I ended up with the exact watch I wanted.Many thanks Darren for your patience and great customer service!I will definitely be returning for my next purchase.
January 2024 by Tracy Gosden
I took my necklace which my late father had purchased from there to be untangled so I could wear it for a special occassion. The ladies in there were so kind, thoughtful, and very understanding of how much it meant to me. They showed genuine care, compassion, and great customer service. Thank you.
January 2024 by Craig Wall
Darren was an extremely knowledgeable sales assistant and went above and beyond to help us purchase a lovely watch for my daughter?s 18th birthday.
December 2023 by Sam Kazim
Had a great experience one off the staff members Mary took initiative and asked me if I needed help because I was struggling to pick, amazing customer service.
December 2023 by Jennifer Oxlade
My daughter got me a watch in October for my 60th birthday on the 1st November which was to tight, she returned to the shop asking for more links put on it, they said they would call her. NOT HEARD A THING yet. Not a happy customer
December 2023 by josh woodward
Me and my Fiancée went in too buy wedding bands we were served by Darren who was wonderful we are very happy with our choices!
December 2023 by Charlotte Todd
Me and my boyfriend had Darrel for our experience and he was a brilliant help with helping me find a beautiful ring and sizing it for me as well. He also helped my boyfriend buy a lovely watch and size it for him as well. He was absolutely amazing.
December 2023 by Alex Ivancevic
I'm very happy with the service at H. Samuel's, Southampton. The staff, Nasreen was brilliant, helpful professional. I enjoyed the shopping experience and got a womderful watch at a great price. Thank you Nasreen, and Darren, the store manager.
December 2023 by Carrie Morton
Visited shop for watches with my daughter for her birthday on the first occasion . Mary was the sales adviser she was amazing very knowledgeable and patient. Found out from the manager she stayed after her shift to help us with our choices. Our second visit today I was helped by Darren for again a watch which I was getting for my husband for Christmas very friendly ,knowledgeable and patient. Thank you
December 2023 by chloe clark
Today we shopped for Christmas presents and was really struggling but Darren helped me and my brother find 2 amazing gifts. He gave amazing customer service and we had a great experience with him. He made our Christmas shopping so much easier and we couldn?t thank him enough!
December 2023 by Shahine Bastani
Darren was an amazing salesmen. He was very knowledgeable about the products, especially the watches I was looking at. I felt Darren went the extra mile and was very personal which made my purchasing the watch easier. Thank you again.
December 2023 by Jasmine Hale
Darren from the Southampton West Quay store could not have been more helpful when helping my dad pick a watch. He was very knowledgable, friendly, patient, and attentive. Couldn?t fault his service a bit.
December 2023 by Lee H
A huge thank you to Sarah at the Southampton store. She helped me select and correctly size me for a replacement wedding band. Unfortunately the item wasn't in stock, I've subsequently ordered through H Samuel and very happy. Sarah made the difference. Thanks.
December 2023 by Debbie Drodge
Darren was Very helpful in finding an automatic watch for Christmas present! He even took links out for me! In and out very quickly which is the kind of shopping I like!
