January 2024 by John Lund
I have today just been in store to collect an order I placed 5 days ago.4 days I ago I received confirmation that both my purchases were ready to collect.Today I can only collect 1 item because only 1 item has arrived, yet I got an email to say both items had been delivered to store.Then I find that my e-recipt states I have collected both items.If this missing item is not in store tomorrow then I will be going nuts and someone will be getting some verbal.
December 2023 by Andre Govia
Great staff and prices lots of parking got what I needed
December 2023 by Warren Rickman
Dave in Winchester Rd was very helpful in choosing the right oil for my car. Great service
December 2023 by alex f
I had a few issues with the website! But the in team in store were fantastic and helped conceal getting into my vehicle from the kids! Thank you again so much you guys are amazing.
December 2023 by Hayley Clarke
We went to your Winchester road, Southampton store, and your employee Barb was absolutely brilliant, she was patient with us and had a lot of knowledge about what we needed, great asset to your team, we couldn?t thank her enough, 5 ?? service ?
December 2023 by Nick John
Great branch with very helpful staff. Takuwent above and beyond in helping me. Highly recommended. Thanks.
December 2023 by Dave Silver
Considering that the products and service could be good, I gave two stars. However, I believe that the level of skill in communicating with customers is a capability that should be acquired or even purchased from factories that produce the same products they sell. My experience was really bad. Despite having lived in England for a long time, I could barely understand them when they spoke and interacted with me. I strongly suggest they study or take a language course to enhance their communication skills, avoiding the use of the local dialect. Additionally, I would like to mention that I am an English teacher with a certificate, yet I find myself in a multi-ethnic city. Furthermore, it's disappointing to note that I still encounter unqualified individuals in this context.
December 2023 by Elizabeth Maher
Excellent service in shirley branch. Served by Richard. Very friendly and knowledgeable young man. Nothing but first class praise for the service and help he gave me
December 2023 by Gayan Rathnayaka
I went to Halfords this morning to replace 12 V battery of my car ( Mercedes- B class).The lady who was attending to replace the battery has only recomnded me AMG115 battery ( most expensive one) eventhoutgh there are some other cheaper batterries available in store which matching for this car ( AMG 096), accoriding to the halford system.The most bad experience is that she had no idea about the correct procedure of removing the battery casing/ covering and terminal from the battery.She remove plastic casing of the battery improper way and later complained that she can not remove the negative terminal and therfore asked me to bring the car to a garage.I thought there was a real problem with the negative terminal and I agree for her suggestion and I asked her to put back all plastic coverings as same as was before .She struggled a lot to place those covers properly as she removed those covers in improper way.Later on another lady colleague attended , even she couldn't fix it.Then she asked me to leave without properly fixing the plastic casing and I requested her to seek help from her colleague if she doesn't know how to fix it.Later on another gent appeared and he fixed it by spending over 20 minutes on it.Total it took me over one hour with this unsuccessful attempt of the Halfrod staff and I returned with purchasing only the battery worth £202 ( AMG 115).I was just able to fix the battery from local garage, the garage man just replaced the casing and battery without any issue ( as he has properly dismantled the nearby items to make room to remove the battery) , within just 15min.Therfore I am really doubtful about the so called professional service of the Halfords - Southampton ( Winchester road).Not even a one star is worth for the service.
November 2023 by Jan Feeley
Went in for a free bike health check. Phoebe was really welcoming, and then Carl did an amazing job of sorting my bike?s issue out for free, couldn?t have asked for more.
November 2023 by Edwin ?Eddy? Batoon
Installed my front & rear dash cam in my vehicle in a quick & efficient manner.Glenn did a great job & amiable person.
November 2023 by Ciaran Lynam
Very helpful experience.Taku very knowledgeably recommended premium membership and was extremely helpful.Barb did the free check on the vehicle and was very helpful and friendly throughout.
November 2023 by Prim Tim
Horrible service i asked about headlights and asked if he knew about them i wanted to make sure i was buying white bulbs not your traditional yellow and guess what they turned out no better then the ones i had already?. Useless wont go back again !!
November 2023 by emma lavelle
Bought a balance bike today. The care and attention by the team was second to none. Great customer service - 5 star
November 2023 by n mccppa
The bike had braking fault , wheel wobled.To be fair to Halford they said bring it back.Unfortunately staff member who delt with my wife was very dimisive of her and did not live up to the company's customer care.Even admitted he couldn't really do the job .We got our money back the bike had done less than 2 miles. My wife thought he treated her as if she was stupid.
