December 2023 by Henry Mitchell
My experiences here are always poor. Long waits, and poor customer service. Staff were sarcastic and rude
September 2023 by Wayne McNeill
Always looked after when l visit this branch. Top staff doing their best. People seem to forget that (as long as you stay in credit) you are getting a free service. Sometimes, be a bit more appreciative.
August 2023 by Rough Ideaz
Such an unprofessional people , very rude and disrespectful, especially manager
April 2023 by Michael Drain
Always helpful and attentive staff. Great at imparting useful information that helps customers with their accounts
February 2023 by uhf satcom-m0eyt
Not at all interested in F2F business meetings. Shockingly bad customer service when phoning, long wait times, foreign call centres whose staff you can barely understand. Generally poor business services, things like mandate changes are a nightmare, the bank staff are clueless and issue incorrect advice. We've banked with this shambles for 11 years but are about to switch to National Westminster as we've reached the end of our teather with this cowboy outfit. They used to be good when you could actually go into branches to discuss service issues with staff, now Lloyd's state "face to face meeting are impossible and we don't offer that" - grow up! Avoid Lloyd's at all costs!
February 2023 by Tracy Williams
Obviously busy branch but lacks basic organisation eg:1. No instruction for people2. No queue management ie: queue hopping, no check on persons progress3. Unhappy looking staff4. Confused customers5. Security staff being asked how to questions - see point 1.
December 2022 by Amirah Mardhiah Abu Bakar
Terrible service and unwelcoming staff, waited almost two months for my card only to be told my card was not being processed the whole time. I went to the bank 4 times during the span and was just told to wait. Waste my time and energy. Staff was unhelpful and honestly the worst service I ever experienced.
July 2022 by Jin
Worst branch ever. Came it at 9am for my 9am appointment and told me to wait, after waiting for 40 mins they told me it?s my turn but can?t help me because I?m late. What kind of joke is this
July 2022 by Yousaf Bilal
Disappointing service. Incompetent Manager. Wouldnt recommend this branch to anyone. Staff is trying to get rid of customers instead of helping them.
July 2022 by Ameen Shah
Such a bad experience. They are so rude. And when you go to open an account with them they will smile and welcome you but later they wouldn't help you at any cost. Inhuman people. So much of attitude, this is going to take them nowhere.
July 2022 by Jalal Khan
The staffs and manager in this bank are rude and they disrespect customers. They don?t want to cooperate at all and even the manager said that I am the owner of the bank and we don?t want to provide service to you.
July 2022 by noreksko
i just cant believe in all the negative comments by others here.went to this branch several times and everything was resolved on top level customer service.Today i went to cash the cheque and 2 branch staff were welcoming people by the doors and one lady have helped me with my query.I dont know what are the people expectation is inside the brach.very weird low review score for unknown to me reason.Anyway thanks for your help today !!!
May 2022 by Edita Talat-Kelpsiene
I just had a very unprofessional and rude service provided by one of the members of staff. It got to the point that I left the bank crying! I have two business bank accounts and I was about to open a 3rd one!
April 2022 by ??????
Terrible experience!! Just a simple thing to create account! I have been there four times! How terrible service in this bank.
March 2022 by Strbik Martin
I'm sitting here for 30 minutes while having an appointment. Nobody, exactly nobody approaches me. Worst branch ever
