November 2023 by Emma Groom
The price of Lush products has sadly increased which is not useful for cost of living. However I cannot fault the service and staff who are very generous and attentive. You can get free samples here to test if you can use the product on you skin and be safe. Bringing back the pots gives you a nice discount for next time too.
September 2023 by Neale & Pam Botham
I went into the west quay store with my autistic granddaughter, she is very sensory and absolutely loves lush. We were browsing when Callum offered a demonstration of some of there products.He spend 15-20 mins showing us products that are good for a sensory child,he was so good with my granddaughter I was so impressed with his patience and care. We came out with a good selection of things that she loved.He showed us some of the new things coming hence we are going back today to get the Halloween collection. He is an absolute credit to the store.Thank you for making our visit the best ever
September 2023 by Zaynab
My order had gotten cancelled and the Customer service in store was outstanding, Libby (n) was so so lovely and showed me a range of alternative products, showed/trialed them on my skin and was so understanding overall to what I was after, honestly brightened up my week after visiting thank you and thank you for the random act of kindness for giving me a bath bomb I appreciate it so much !!All staff looked ready to help and were so lovely and had such good energy?
August 2023 by Lucie Ellen
I came here a couple Saturdays ago and was absolutely frazzled after a long shift, looking for some help to find products for a DIY spa night. The staff here are always super helpful but Lucy and Libby really went above and beyond to help me find some really great products (mini massage bars, an AMAZING volcanic foot mask amongst others). I left feeling so elated by the kindness of the staff who created a welcoming environment you just wouldn?t get anywhere else. Special mention to KiKi who was also super helpful on the till and let me go crazy on the charity bell! ?
August 2023 by Hana
Went in on a busy Saturday, struggle a lot with my anxiety but wanted a couple bits and bobs to treat myself and some of my friends. Lush is honestly a place that scared me as I know that it can be quite overwhelming but the colleague who helped me was so calming and made sure I was alright and comfortable with products being put onto my skin and helping me pick the right bits. I didn?t get their name but I know that they were in orange, had dark hair and some eyeliner makeup on. But they had such a beautiful aura and soul, extremely kind and I was hoping this would reach them! Such a joyful experience
August 2023 by Evie J
Lush really employ only the nicest people and it shows. I never leave reviews but Chloe was so incredibly helpful, taking the time to sit down and chat us through all the different products available at the moment that she thought would suit my skin best. Chloe was so informative, kind and really took time to help us. Thank you Chloe for your kindess, it truly made our day!
August 2023 by Alyson Swanborough
I?m allergic to lavender which is in a lot of soaps and ?relaxation? items so I don?t tend to head into lush when shopping. However, when shopping with my sister yesterday we headed into lush and Chloe was one of the most helpful employees I?ve met in there. She immediately asked what we were allergic to and offered to use testers to show us some soaps and skin products that we might like. She was super informative and friendly, and I was extremely impressed with the level of customer care for someone who seems so young. Very thankful and will be coming back after pay day to pick up some skin care products :).
July 2023 by Safiya Sumra
Okay this is for Gemma and Marble. I came into the Lush Southampton store on July 6th and honestly they made a dreaded shopping trip fun with an almost 2 year old!I walked round the store for a bit and wanted a recommendation on some creams, I was then greeted by Marble who was lovely and gave me some really good recommendations. I then asked for some recommendations on fresh face masks, she left in the care of Gemma. She literally asked me what I wanted for my skin and grabbed some masks/creams and other products to show me. It felt fabulous being pampered! I have a 1 year old and he needed entertaining while I was with Gemma so Marble saw he wasnt having a great time so brought over some dough like stuff for him to play with and blew him some bubbles- I definitely had more fun watching than he did. My time with both of them was absolutely great and they definitely deserve some form of recognition for their great customer service.I do have to say that I forgot both your names (sorry!) So came into store today (20th July) and spoke to Liberty and Ella. I tried hard to explain what you guys looked like from memory and after a while we finally figured out the names of the 2 lovely individuals I got the pleasure to interact with.Truly you guys are all amazing on every encounter ive had in the store but this one took the cake. Thank you all for always having a smile on your face and being as lovely as you are. Retail can be difficult but you make it look so easy!
July 2023 by Carl Baker
I walked in to the west quay lush store and was immediately greeted by Rosie. I was after anything that smelled like Snow Fairy! Rosie took me to the body sprays and allowed me to test out ?comforter? which I put straight in my basket! Then I was shown Candy Wash Showder. What an incredible invention! Rosie demonstrated how it?s to be used and then led me to the till, where I purchased my beautiful items. I was then surprised as Rosie handed me some snow fairy goodies with the ?pay it forward with Kindness? card. It really made my day, and Rosie is an asset to the Lush Company! Thank you ??
June 2023 by Natalie Dexter
Well where do I start ,From walking in we felt so welcomed, we was greated by the most lovely staff members and libby in particular was fantastic,After being offered a shoulder massage ( something libby has never done before but excelled at ) I bought the massage cbd bar and the case to keep it in, I felt so relaxed and comfortable, we also discussed the spa that lush offer.My daughter and son also was offered and received a arm massage at the same time by Lucy, another friendly welcoming member of staff that needed a mention.After buying almost every bath bomb in store , I was approached by libby who offer me a free pay it forward gift ( which I completed on the day )I would recommend this store to anyone, and I will most definitely be going back just because of the lovely staff.If lush read this then these two ladies went above and beyond, they are without a doubt the most kindest ladies I've come across in a shop, and I hope they get the recognition they deserve.Thank you libby for being the nicest person I've met in a long time in their job.
June 2023 by Ella McCarthy
I went into lush looking for help with a new skincare routine. I was helped by Izzy who was so incredibly kind and supportive. I was quite nervous about asking for help as normally I try to avoid talking to people but Izzy made me instantly feel comfortable! They listened to everything I wanted and was particularly good at ensuring all the products were vegan. They recommended a load of products which all looked amazing and let me try them all teaching me how to use them effectively. I really enjoyed my experience and Izzy deserves a raise!! All the other employees were so welcoming too! I left spending a bit too much money ? as everything recommended sounded amazing. Too too it all off, as I was leaving the shop Izzy gave me the face mask and eye pads that I had tried for free as part of the random acts of kindness so I wanted to start to return that kindness by leaving a review! I think this is one of the most enjoyable experiences I have ever had shopping!
June 2023 by Jade EI
My friend and I were visiting from overseas, and Loren couldn?t have been more helpful. She was the epitome of what good customer service is and was just an all-round lovely person to get to know. She made our experience in store enjoyable and even made our day! The whole team in store were super helpful and smiley, thank you! :)
May 2023 by Sammy Day
Such a lovely time in the store. All the staff were incredibly kind and polite to me, they made me feel very welcome and comfortable. Marble was a star! She was so friendly, she guided me around the store helping me find products that would work for my skin. She took the time to allow me to try out the products she recommended and was very gentle. She made the experience so relaxing and positive and was such a joy and pleasure to speak to. Thank you to the team at the store for being so wonderful!
April 2023 by Julian C
LUSH - Southampton West QuayWOW....The store and its team are EXCELLENT !!We (my wife and I) were greeted into the store today 22nd April 2023 warmly. We Immediately felt comfortable and relaxed. The atmosphere and approach of the attentive staff was terrific.As we browsed we were helped by Libby (there are 2 experts consultants of the same name at the store). Libby was friendly and attentive and had superb knowledge of the vast range available. We were shown some great products, my wife decided on 2 and went to pay.I continued browsing and was engaged by Libby, the other consultant at the store. I was shown alternative products and she provided an expert demonstration on a product that smelt sensational (I was sold) !!My wife returned and expressed interest on the product I had decided on.....Babs, another consultant helped my wife and again demonstrated the product !!We bought, ORANGE a shower scrub, HONEY I WASHED THE KIDS a spray, SCRUBEE and a TURMERIC MASSAGE BAR and charity pots (great idea £1 each and so worth it) !The service was exceptional, I trust Head Office Poole read this review and the team at Southampton get the recognition they deserve. (I will be writing to H/O too).My wife and I have spent our entire careers in retail, the service and attention paid to each and every customer is exceptional and I'd recommend anyone visiting this store.Well done LUSH your business is only as good as the people in it....thanks for a memorable experience.Julian & Amanda
April 2023 by Sarah
I visited the store today with my cousin, and I got chatting to Libby about all my favourite Lush perfumes. Libby's wealth of knowledge helped her instantly pick out three perfumes which match my favourite scents. These are going on my birthday list for sure!I asked if Libby had any recommendations for my cousin, who preferred showers over baths, and she put together the most wonderful collection of items to sample, and tested them with us. Who knew shower bombs were a thing!?All the items Libby picked were great matches for us both, she definitely knew her stuff, and managed to pick a fair few items that I wouldn't never have dreamed of looking at, but loved. She also picked out Sticky Dates which perfectly compliments my favourite Turmeric Latte perfume!We both ended up purchasing a few items, but Libby surprised us with a RAOK and gave us both a lovely treat. I was so overwhelmed and grateful.Both my cousin and I really needed today for various reasons. The pampering, the help, and the care - it was just perfect.Thank you Libby, and everyone else at Lush Southampton :)