November 2023 by Denise R
This was appauling husbands sausage ciabata inedible so hard they changed it not much better I had the full english stone cold sent it back returned with another one not much better i will now go elsewhere for food as i didnt eat this No ketchup 15 minute wait for a white coffee and i was in the front of the queue sorry m&s the service and quality has went right down hill
October 2023 by Thierry Waltrich Augusto
Expensive. And you're lucky if you find the fridges working. And stuff change place all the time. You never know what you're going to find at the bakery.
August 2023 by kiran matharu
Ria was an absolute gem, she was extremely kind and helpful. I look forward to seeing her again!
August 2023 by Amelia D
Understaffed. Run down. Overworked people. No passion or money or planning put into the place. The owners should be ashamed of letting it waste away and not putting any of their attention into nurturing this place. You charge enough for it so stop putting the money into your back pocket and show some appreciation for the community who continue to come here, let alone your poor workers.
July 2023 by M
Nice friendly staff, very clean. However the chocolate and marshmallow teacakes are just disgusting, whatever happened? They're cloying and just taste of sugar now, simply horrid, they used to be delicious! ??
February 2023 by mick macauley
As an inpatient I have found the shop to be quite useful. May be slightly more expensive than normal, but can't beat it for convenience. Where else can you get fresh fruit, cooked chicken and lots of nibbles and cold drinks whilst you popped out of the ward in your pyjamas .?
February 2023 by Adrian Natella
This is for the Cafe, sometimes the staff are friendly, sometimes not, depends who you get. Today and this has been the only time it's been offered, a young lad asked if I wanted my drink carried to the table. Today I only had 1 walking stick, but for the last 3 weeks when I have used this facility I was using 2 sticks and had no offer at all. The floor always looks like it needs cleaning, I think it gets done at the end of each day, but that's it. Also the tables don't look like they are cleaned during the day too. For what it is, it's expensive, but I suppose if your renting space from the Hospital you have to make your money back.
January 2023 by 570keithb
Nut allergy sufferers beware! Cakes are under cloches, but knives are shared so cross- contamination is the order of the day. A long wait for a simple coffee. Milk pots heated by the batista being reused without being cleaned. Overflowing bins in the barista area. Tables cluttered with trays of spent crockery etc. Terrible. What on earth happened to M&S cafes? Not anymore something of s treat, now attrition. John Lewis' cafe is much, much better.
January 2023 by Sweetpeasmumi
It is handy we?ve used it many times but getting very expensive & today a staff member cleaned ? 6 tables with the same side of a yellow cloth?..no rinsing in between ?. The 4 young girls working there gathered around till chatting & socialising whilst the ?chef? looked on. Not what you expect from M&S personnel & unhygienic.
October 2022 by Ka Wu
Some( not all) of your staff are lack of customer service skills, not friendly, not welcoming. They seems to be behind the till as it?s punishment for them. Talking to each other while cashiering and not paying attention of customers in front of the till! They are at work but it?s seems they are on break. Sorry but I noticed that before as well! Not very friendly people working there, if they don?t like their job I think it?s time to change it because they are face of M&S and they made it very low score. You need more professional people. Sorry but it?s fourth time I face this kind of behaviour. Not professional at all.
October 2022 by Joshua Eadie
I went here solely to stock up on Percy Pigs. Other than that, it's a standard grocery store albeit slightly pricy.
September 2022 by HelloImFae
At this rate I?m either going to turn into a Colin the caterpillar or a Percy pig. But always plenty of staff so tills are super quick and the shelves are always tidy. Only thing I wish was there was a better range of vegetarian food to cook, great veggie food to go though. Also who buys bbq food here, I say put some more meals on these shelves instead, and maybe a mini freezer section?
August 2021 by N B1236
Very expensive compared to normal M&S but good to have healthy quality stuff in the hospital. Staff a,ways good at keeping cue down which does get big at times
August 2021 by Sjc997
This is a small M+S cafe serving coffee and expensive food. The coffee is from a press machine and therefore is fairly weak but is OK and there are places to sit. Its not service with a smile....
July 2021 by shanew686
We were struggling to find vegan options and children options - Tracy went over to the food hall 3 times to accommodate us whilst we were in the queue. Her customer service was incredible, she went the extra mile to make sure our lunch was great. I wish more people were like Tracy!
