January 2024 by Carmen Hanrahan
Brilliant atmosphere here . I had a gorgeous latte & the eggs benedict for breakfast and I was delighted with my choice and the service . The bread was GF so no bloating . The eggs were cooked to perfection and the bacon tasted so yummy . 10/10 would recommend for a nice relaxing
November 2023 by Fayyaz Minhas
Went in for breakfast. Service was very slow. The scrambled eggs were quite cold. The coffee was good but a little cold.
November 2023 by ant
Big shout out to Jazz and Dylan (possibly Dillon, but I?m old) from the new west Quay coffee shop. Sometimes that extra little bit of service makes all the difference. Thank you.
November 2023 by Robin Reay
Possibly the worst baguette I have ever tasted. Almost uncooked, unpleasant taste, looked unappetising.Flat white better.
November 2023 by Anna Kelly
Food was cold and was waiting for ages for literal toast and fried egg which was cold. And I don't understand why they gave me butter on the side when the toast was covered in egg and bacon??? Like what was the point in that. The only good thing was the
October 2023 by Tony Baker
Lovely breakfast, friendly staff and good atmosphere. Would definitely return when back in the area.
October 2023 by Miguel Angel Casanova
Was confortable and excellent place while I was working remote in my computer and meals and coffe very nice!!
October 2023 by Amber Ghanouni
Best brunch we never had...Went with my two children to meet my Dad on Monday 25th September 2023 at the Guildhall Square branch in Southampton. Ordered 2 lattés and 2 lots of Eggs Royale at about 11:45. It wasn't busy at all. Maybe about four tables outside and one or two inside. Whilst there were 3 service staff working, only one guy actually seemed to be doing any work, the others were mostly chatting at the counter. Incidentally, they didn't stop their chat to take our order, the one guy working came over to take our order. So already, not the best.It took about 20 minutes just for our coffees to come out. I mean, Mettricks coffees are awesome and thoroughly enjoyed them, but not too sure why they took so long. We figured, any minute now out food will be here, because how long can it take to make what is essentially over-priced egg on toast right?Wrong.The two guys at the table next to us had their order brought out about 10 minutes after we got our coffees, which I thought was odd as they ordered after us, but, obviously ours must be right behind them, right?Wrong.Another 10 minutes (we've now hit 40 minutes since we initially ordered) and the waiter (not the chatting ones, the working one) brings out two plates of food, but looks confused. He has some eggs and bacon and pancakes. Not our order. He then realises that the table next to us had been given our order (I mean, not sure how the customers didn't notice that pancakes are not the same as eggs and smoked salmon, but whatever ?????). The waiter apologies, explains the mistake, offers us the other ider (no thank you), apologises again and assures us our orders will come out soon and they won't take as long this time.Sigh, but ok, we don't have anywhere else to be and it's a nice day, and thankfully I brought my kids (nearly-2-year old twins) their own food which they've eaten so at least they're not starving. Surely our aforementioned over priced egg on toast really can't take too long right? I mean scrambling eggs takes like a few minutes, toasting bread a few more, I assume they're not actually smoking their own salmon out back somewhere? I mean, really, 10 minutes, tops right?Wrong.Waiter comes over empty handed after another 10 minutes (we're now at 50 minutes since ordering), offers us some more coffees, apologises again, assures us they won't be much longer. Free coffees? Great, thank you, because, really, it can't be much longer now right?You can guess the answer can't you? Oh yes, a big, fat WRONG!Another 10 minutes for ourcoffees! My children have been sitting in a high chair for an hour now! They're getting a bit restless. As am I. And hungry!Another 10 minutes! It's nearly 1 o'clock. Waiter is bringing out other orders. The guys that are our food have gone. He apologises again. I tell him, thank you, but it's been over an hour, don't bother. My children can't sit down any longer, we need to go, please refund our money. At this point, a man on a table near us pipes up and tells the waiter he's been waiting 45 minutes for his order!I feel for the waiter. He was on his own, carrying an inept "team." Not his fault.Refund issued, no problems there. Guy on the table near us has his cooked breakfast finally brought out. As we left, we asked him if it was worth the wait. He said most of it was cold!So, there you have it, best brunch we never had. Consequently I had Beyoncé's "Best Thing I Never Had" stuck in my head for the rest of the week. So, Mettricks, in the words of Queen Bae, "sucks to be you right now."
August 2023 by BenMark235
What is a lovely setting was somewhat ruined by dirty tables, a dirty floor, a menu with a significant number of items unavailable and with a number of errors; items labelled as vegan but containing egg(?) and items with just veg not labeled as vegetarian or vegan. A shame.The coffee is comparatively expensive compared to other local cafes such as The Nest or Muse, and plant based milk costs an extra 30p on top. A cup of tea costs more than 50% more?! You're having a laugh.The food ordered was freshly made but not exactly hot either. We were given 1 napkin for the 2 of us, it's not hard to count to 2 really.Even the clock on the wall was off by 2 hours??
August 2023 by Chantelle Yee
Popped in for breakfast while we were in Southampton. Oat milk latte was great.Food was decent - we had the eggs royale with smoked salmon (hollandaise sauce was really good), cheese toastie and open fried chicken wrap (take note that breakfast is served from 9am though they open earlier).Unfortunately, the food took quite long to arrive despite us being one of the first ones there (the cafe did get quite full after awhile). The other thing was that the wrap was a little cold and cheese was not melted enough on either the wrap or cheese toastie.Besides that, the interior of the cafe was nice and there?s plenty of seating as there are two floors.
August 2023 by Calley Westwood
Came in at 15:30 so I appreciate they are close to finishing food (4pm) but I can?t believe the avocado and toast they were happy to provide for £11. Untoasted soft white bread, slither of watery avocado, overdone hard poached egg and one, admittedly juicy, tomato on top. Really poor.
August 2023 by Charlie P
I think your chef needs to be mindful of customers can here him . I was appalled by his attitude and language whilst have my lunch. The F word was used on multiple occasions. My partner asked for a ham sandwich as I can?t have cheese. The waiter said he will ask chef. There was a very negative response and said it will be ?dry as s###? and then proceeded to laugh. We also heard him saying ?hun say there are some customers that you refuse to serve.? I was appalled by his attitude and response. This is supposed to be a nice environment to have lunch. Very unprofessional and off putting. Just before our cruise as well.
August 2023 by Marina Aleksieva
To start with, somehow they had run out of French toast, which I thought was just pan-fried bread? 40 minutes wait for the food without any warning and to be honest the place is not that packed. The food finally arrived and looked rather unimpressive, the taste wasn't great either. Never before have a struggled to cut through my pancakes. Overall, very poor experience and burnt, chewy pancakes.
July 2023 by Elan S
The worst full breakfast that I had also I spent £13.50 for it!!In the menu it says mushroomS! But how you can see in the photos it is just a little mushroom just 1 that?s it.The toasts were white and NO toasted. The butter was cold and hard so it was not point to put them on the white bread.The presentation needs improve.We asked one of the coffees in takeaway cup they brought all in takeaway cups.If you want coffee it is okay but I dont recommend the breakfast
July 2023 by Jitesh Chandegra
Unfortunately my order didn't go through, however I paid for my friend's, so didn't notice. All their food came they all ate it up. Mine never showed, when I went to the till to enquire, all I got was an apology and we swiftly left.
