November 2023 by Sarah Blanchard
OpticalExpress have impressed me immensely.I had the pleasure of meeting Mohammed and Rigmor at the Salisbury clinic. They were both extremely knowledgeable, friendly and professional.I was interested in having lens replacement surgery and a little nervous. Both Mohammed and Rigmor explained everything involved in detail and when the initial examinations concluded I knew I wanted to proceed and that I was in safe hands with Optical Express.Mohammed and Rigmor are superb ambassadors for OpticalExpress and without hesitation I recommend the Salisbury clinic: the customer service you will receive there is second to none! Thank you!
October 2023 by Kevin Perry
I had lens replacement surgery so that I didn?t have to wear glasses for going out and driving. My operation was carried out at Southampton. I was petrified and nearly walked out minutes before. I was given a mild sedative and relaxed throughout. The staff, anaesthetist and doctor were superb and I never felt a thing. I now have 20/20 vision and I?m so pleased that I went through with it. I could not fault the entire experience and would definitely recommend it to anyone considering it.
October 2023 by Amin M
Not the best experience. Surgery ran late by 4 hours due to requiring a new laser tip. Surgeon visibly distressed with poor chairside mannerism , felt rushed and not looked after. Now informed 4 months later I will need revision surgery. Recovery was brutal as suction had to be attempted 3 times on my left eye - same eye I need revision surgery.
September 2023 by John Simon
On Tuesday 29th August 2023 I had a double cataract operation with two new lenses being fitted. My vision before 17:00 that day was poor to say the least.I went in for the surgery around 18:00 that afternoon and by 19:00 I was up and about to leave. I was given two sets of eye drops which I have taken religiously as prescribed. I returned the next morning at 09:45 and could read the eye test letters from the first to last letter without glasses. I didn't drive even though I could have done easily. In fact far more easily than at any time in the preceding 12 months.It's now a week later and my sight is amazing. I have been fitted with "Eyhance" lenses and it is great to have so much colour and clarity back. The lenses that were used on the advice of the surgeon are excellent, he really knew his subject. The whole team were efficient and helpful, let alone reassuring. I will follow the guidance in the recovery leaflet as I want this to be a complete success story.One last thing, my wife paid for this, a gift of sight. Thankyou to everyone involved.I am not paid or backed by OpticalExpress in any way. This is a genuine review from my own experience written on the 07/09/2023
September 2023 by lee barnes
Professional friendly staff. All questions asked were answered. Clean and comfortable waiting room with tea and coffee provided. Im so glad i had my eyes done. Would highly recommend to anyone wanting laser surgery.
July 2023 by Adam Richman
I had my eyes lasered yesterday, and am over the moon with the results 24 hours later. Better than 20/20 vision already! The team really looked after me and have to make a special mention to Lee who looked after me from the consultation to the check up this morning. He explained everything clearly and in detail to me so nothing was a surprise. Great customer service and can recommend using Optical Express for anyone that wants laser treatment.
July 2023 by Gavala Chad
Although I'm happy having both lenses replaced I found Optical Express Southampton near 'uncanny valley.'Do refuse to choose either yes or no to their meeting questions during and after surgery. They don't offer a middle ground as they rely on pressure of being asked to say yes to up their percentage of '"x amount of people say they are happy using Optical Express". The manager got quite arsey with me when I refused to choose on the grounds I was neither of the options given.The manager had about as much personality as a time share salesman but with more transparency. How he could manage tying his shoelaces I don't know.The nurses and surgeon fantastic, however I would not recommend this company based on the managers attitude, belligerence and perseverance in bullying you to bigging up Optical Express through options given to him through the companies software during check ups.Instead look at the surgeons who do work for OE and get it cheaper. If clever you could fly to Italy for the procedure with the same surgeon, recoup there for 10 days minimum with a friend and be 2-3K in hand.
June 2023 by Adam Poulton
I wish I had Laser surgery years ago... Best money I have ever spent. The whole process from start to finish at Optical Express is seamless and very efficient.Day of surgery was daunting, however the procedure was painless, I would describe it as slight discomfort. I walked in to the theater and walked out 20 minutes later, five hours after surgery I was fully back to normal and with perfect vision.All the staff at Optical Express (Southampton) are friendly and take plenty of time to answer any questions in detail. If you are thinking about having laser treatment, book yourself a free consultation, you won't regret it.I now joke with everyone I can actually see how ugly they really are, after having surgery!! ;-)
May 2023 by Julie Parvin
Had multi lens replacement surgery in April in both eyes. Had read lots of good reviews about Optical Express and I?m so please that i chose them. My eyes are amazing actually better than I expected.Now have better then 20/20 vision and no more reading glasses for me. Love that I can go shopping and not have to keep putting on glasses to see the price of everything. And not needing glasses to read menu?s etc?. Only wish I had it done years ago. Would definitely recommend Optical Express
April 2023 by Peter Phillips
Had Lasek surgery and it?s completely life changing. Well informed throughout the process by the team at Southampton. Finance options well explained, the day of surgery went completely smoothly, no issues at all. At its worst the sensation was comparable to having grit in your eye and some light sensitivity which cleared up after 2 or so days. Now my vision is better than 20/20. Thoroughly recommend!
April 2023 by Business Account
Great service more than happy with the results I now have better than 2020 vision Not only can I see the date on my watch I can see the tiny writing at the bottom saying where it was made fantastic I went for the multifocal lenses which gave me distance as well . Driving at night with halos gets better and better as the weeks go on I?m 5 weeks after the operation and have just driven back from Scotland 7.5 hours no issues. Would definitely recommend having it done .Thanks guysDavid
April 2023 by Nigel Wild
Excellent service in the Southampton location. Lee & Oscar were both totally forthcoming and presented the product in a polite informed and professional manner. The diagnostic procedure was informative and detailed leaving a sense of confidence in the procedures to come. Scheduling in the operation appears flexible and considered to the patients requirements. An excellent service.
March 2023 by Aimee Brander
I had LASIK surgery on January 18th this year, and I honestly wish I'd done it sooner! Best decision I have ever made! My confidence is better than it has ever been, and apart from slightly dry eyes (easily remedied with the provided drops) my vision is amazing.The staff were very friendly and put me right at ease. The procedure was over within minutes, quick and painless and the team were supportive all the way through. The aftercare has been amazing, I feel I was genuinely cared for and today I have been discharged with the knowledge I can contact them anytime with any concerns.I would absolutely, 100% recommend this to anyone considering getting it done, you will not regret it!
February 2023 by Niki Brown
Amazing experience from the consultation with the lovely Justine right thru to the procedure with Oscar & the team. Very professional, the utmost care & reassurance throughout. Can?t thank them all enough & yes I wish I?d done it sooner. 4 days after my procedure my vision was near on perfect. I did not expect to see so well so soon. The aftercare is exceptional too. If you are thinking of having LRS this is the company to choose. Thank you so much ??
January 2023 by Amanda Peart
The consultation went well. I was very nervous about the whole process. Every step of the consultation was explained, particularly how they checked your eye health. This part of the consultation was definitely worth it. Just to know how your eyes are. The outcome of the consultation was clearly explained with many chances to ask questions throughout. There was no pressure to commit to further treatment if you were not comfortable with it.The staff were friendly and considerate.The only slight negative that there was a bit on a wait to be seen on arrival, but once the consultation started it was pretty slick.
