November 2023 by Rafael Rozny
You come in and smell and see so much food options. The staff were really nice and explained how to use and buy the food. Most of the food was reasonably priced. It is a nice place to go with family or friends. There was one thing which wasn?t the best as lots of plates were dirty and had leftover food which was dry or wet.
October 2023 by Michelle Stone
Disappointing.We deliberately did not order the buffet and were happily prepared to wait the extended time during this busy session.The pizzas arrived after an inordinate amount of time with exceedingly limited toppings: the most disappointing was the lack of cheese.The dough was beautiful, crisp and fresh but was dry without adequate toppings.
August 2023 by Chris Fudge
One word... WOW..! Decided to dine in at Pizza Hut with the family, and we were positively overwhelmed by the whole experience!! Food was very quick, and delish,, lovely pizzas and side dishes; GREAT value for money...!! LOVED the free salad bar and refillable drinks with LOTS of choices... ?? Nice atmos all round..,, Staff friendly, groovy decor just amazing..!!
August 2023 by Paula Christian
Called in for lunch today and greeted by Will. He sorted us the table we wanted by asking a staff member to clean it for us which she did including wiping down the seats. The staff were brilliant, friendly and professional. A young lad who was waiting on noticed any spills and crockery left in wrong place was quickly dealt with. The food was awesome with a great selection. We were more than happy with the entire experience. Well done to you all
August 2023 by RaviShankar Akella
Very disappointed with our choice to have dinner on a family evening out.. I understand we have to wait to be seated, but so many of the team roaming around and you order on the phone but no one has time to seat waiting customers. The pizza from the delivery pizza hut was much much better than one we were given. The saving grace was only the dessert. Ordered 2 unlimited drinks and they did not have normal pepsi in the dispenser.. had to check with staff who gave us a bottle.We ordered vegan bites, and felt they were really horrible. we could have oven baked or even pan fried frozen ones at home and it would have been 100 times better.. there are much better choices around the food court.. so do keep away.Vegetarian options: Please don't order the vegan chicken nuggets.. they are just horrible. Pizza from takeaway would have costed lot less and tasted much better
July 2023 by kim knox
Couldn't give 5/5 as salad very limited and basic, service u do it all yourself and no interaction with staff so makes atmosphere feel rushed
July 2023 by Matt McLelland
Usually Pizza hut is amazing but this one was not great at all, Most of the time pizza hut put lots of cheese on the pizza however these pizzas were skint of cheese. Service was not that great with the atomosphere just very quiet and boring. It worked out at £38 for the both of us. I wont be coming back but the food tasted alright in the end. If i could include a photo i would.
July 2023 by Sean Vine
Took my daughter in for a quick lunch.Staff were really friendly. We had the buffet! All you can eat pizza and salad!Great idea
July 2023 by Payan Even
The pizza it is good , so cheesy taste and the peperoni taste amazing and the wings are perfect .
July 2023 by Rob T
Popped in for dinner with wife and son. Hadn?t been to Pizza Hut for well over a decade when they had a decent pizza buffet, and good selection on salad bars.Must admit I was really gutted to see the decline in quality over the years. I couldn?t fault the service, as the staff were very friendly. However, the quality of food just didn?t see, up to standard, especially considering the price. Think Pizza Express next door would?ve come out at a very similar cost.The salad bar was really disappointing too. Didn?t seem fresh. And aside from shredded carrots, crusty looking cherry tomatoes, and some lettuce leaves, not much salad in terms of healthy items, but more items such as tortilla chips, coleslaw, potato salad, croutons etc.Anyway ultimately just disappointed Pizza Hut doesn?t seem to be the place I remembered it to be.Kid-friendliness: Staff are friendly with kids, and there is a kid menu as well as crayons and paper for colouring in etc.
July 2023 by Daisy Robinson
Always go back to Pizza Hut because I can?t deny I love the food but the service is pretty awful really and usually is that way. Astonishing to pay around £30 for a pizza when sitting in a restaurant that has the atmosphere and cleanliness of a McDonald?s? almost no service, my partner had to get up and find someone every time we needed something for example to order as there was no service and the wifi didn?t work so couldn?t use our phones to order, then again he had to get up because plates weren?t brought out with our pizza, and of course you have to get up to serve yourself drinks. The place was full of screaming children which I know is to be expected it?s a family place although I do think the prices should be a lot lower because of this. I think this is the last time I?ll visit a Pizza Hut to be honest.
June 2023 by Stephen Warhurst
excellent service, little overpriced for what is essentially bread with a topping but it was delicious and as a family with young children we felt the staff team were awesome!Kid-friendliness: colouring offered whilst we waited for food. Staff happy to include the children in conversation.Parking: under cover parking, pay to exitWheelchair accessibility: lifts or ramps to each floor in West Quay, no steps to access any where once inside
June 2023 by leanne Stevens
So I took my son for a pizza hut after booking online and requesting softer seating as I have problems with my hips. Having booked online, we headed to the restaurant for our slot, and there was a queue. Normally, a member of staff would come over and ask if you had a booking, and if not, you continued in the queue. On this occasion, no one came over. Thankfully, the line went down quite quickly, and I told the host at the entrance that I had booked a table. He didn't seem too bothered and showed me and my son to a tiny table far back in the restaurant with hard seating. He proceeded to tell us how to order via the QR code and that if we needed any help, then ask.I scanned the QR code, and it wouldn't load. I connected to Pizza Hut WiFi, and it still took a while but eventually ordered one lunch buffet and a child's meal.I got a plate from the buffet when our glasses we're given to us for our drinks and was a slice of pizza down when my son's food arrived.The staff seemed very disorganised, and the area around the buffet was not very tidy and the food didnt appear very attractive. I only ended up having my one plate of food in the end.
June 2023 by bernard duggan
Great value for the buffer deal, lots of choice, did not get the bill right, we could have challenge it but had the grand children with us , and they were ready to go.
May 2023 by Colin D
We both enjoyed our Pizzas at this clean and modern venue. It was located on the top floor of the Westquay shopping mall. It was at about 6pm and it was quiet inside. The booths were occupied so we were allocated a table at the back. We were served rather than using the app and we didn't have to wait ;long. We both ordered Margherita Pizzas mine deep pan and my wife's gluten free, We chose the single deal meal and we both had chips as a starter and with the bottomless soft drinks option from the machine. The pizzas were cooked perfectly and sizzling hot. My pizza was already sliced and served in the pan. I much prefer the pizzas from pizza hut because the thinner crust ones tend to lose their heat quicker. We both chose various options from the salad bar before the pizzas were served. To summarise, the interior was modern and clean, the service excellent and the food delicious.
