January 2024 by Era Yang
I had a bad experience last Saturday 13 Jan 2024. My husband and I went to this post office around 12 noon just to quickly get my parcel, but the lady in the counter straight away told me that it's not there without even asking me for the tracking number even though I did show her that it has been delivered as what was said on the Royal Mail App. She told me I need to go to the Post Office in Shirley instead. I was a bit confused and went out and she closed the door and locked it. I saw her laughing as she went at the back of the office. I was disappointed by how I was treated that day.I went to the Royal Mail delivery office in Shirley yesterday 15 Jan 2024 and it was confirmed that my parcel is in Portswood Post office.Today 16 Jan 2024 I went in to collect my parcel and I was assisted nicely by another staff, which I am relieved. I forgot to ask her name, but she was brilliant and welcoming.I know not all staff are like that, but I hope some will treat people with kindness and understanding.
December 2023 by Muhammad Adnan naveed
I have talked to them on phone they are so rude and disrespectful to customer
December 2023 by Gary Thomasson
I wanted to say how welcoming and professional a staff member, Marlena is at this post office. The service from Marlena is second to none. Always helpful, warm, welcoming and professional, and can always assist with any questions. It?s also nice to see the same faces here and not have constant changes in the team. Makes the chore of going to the post office a pleasure.
December 2023 by Marcin Lukasz
Professional, friendly and helpful staff - especially Marlena that always answers questions to the best of her ability!
December 2023 by Liz Statham
Very helpful yesterday fri 24th nov as no other place in Portswood to get petty cash for a charity craft fair today?
December 2023 by Jude Jones
Closed the door on me and Locked me out 5 minutes before closing wouldn?t even listen to me. Rude.
November 2023 by Nigel Evans
Renewed our passports today.Very helpful lady.Easy to do and very efficient.
October 2023 by Rishi Prasad
Been there a couple of times to collect my parcel. No complaints!
June 2023 by Emily Bolton
Extremely helpful staff with good opening hours. I'm honestly baffled by the negative reviews, I've always had excellent experiences in there.
May 2023 by Julie Sargant
Always find the three ladies very helpful and knowledgeable explaining the best way to post something, sort out a passport application etc and they recognise me as a regular customer which is nice, plus they do have to deal with some quite difficult situations with customers?which takes patience and good humour!! Would be a Five star but the shop needs a bit of a decorating makeover?
May 2023 by liza verma
I don?t really don?t like writing reviews but the two ladies afternoon were very knowledgeable and friendly but be honest they are all happy to see us and do everything possible to helpThank you again
May 2023 by Gareth Bedford
Its ok. Staff are friendly but not a great tourist attraction. Families of 3 plus going in to buy one stamp in a small shop!!! When did buying a stamp or posting a letter become an outing for friends or family???
March 2023 by Ovliver Burrows
Everything just fine, except for the attitude of those two ladies?really
March 2023 by Charles Hutchins
Great store, staff have always been friendly to me. Wish it was open later on Saturdays!
January 2023 by Maya
I don?t usually write a review but I would like to say thank you to the two ladies who works there this morning that warned me about a scammer they were friendly and very helpful, saving me from having to deal with complicated situations.
